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Mikes_Jones
Mikes_Jones
Level 7
September 11, 2018
Question

An error ocurred while rendering this email

  • September 11, 2018
  • 7 replies
  • 7321 views

Getting the following error when trying to approve an email:

An error ocurred while rendering this email

Other than the fact that "occurred" is spelled incorrectly - anyone know what the deal with this error is?

EDIT: attached a screenshot

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7 replies

Mikes_Jones
Mikes_JonesAuthor
Level 7
September 11, 2018

Looks like this is a universal MKTO problem - just tried to approve an email on a different instance and got the same error.

Can anyone else confirm that they are getting this error?

    Beckley_Stover
    Beckley_Stover
    Level 1
    September 11, 2018

    i am as well.

      Dan_Stevens_
      Dan_Stevens_
      Level 10
      September 11, 2018

      hmm, I got this same error over the weekend while trying to approve an email.  A waited about 15 minutes and tried again - with no error.

      Ande_Kempf
      Ande_Kempf
      Level 2
      September 11, 2018

      Hi Malik,

      As you can probably tell this impacting several instances. I chatted with a support rep and he advised that they are aware of the issue and are currently working to rectify the problem. I didn't receive an ETA or anything on the fix, though.

        A
        Anonymous
        September 12, 2018

        I am OP - just posting under a different user name.

        Now I'm having issues with sending sample emails.

        Eliverta_Nika3
        Eliverta_Nika3
        Level 1
        September 12, 2018

        I'm having a similar issue as well this morning.

        A
        Anonymous
        September 12, 2018

        Extremely frustrating. Had to send out a time sensitive email without being able to view a sample, and ended up with an error in the email >_<

        Grant_Booth
        Grant_Booth
        Level 9
        September 12, 2018

        Just saw this at the Support Portal:

        John_Westley
        John_Westley
        Level 4
        September 13, 2018

        I'm still getting that error as of 9/12/18 8:44pm Pacific

        Aditya_Kamdi
        Aditya_Kamdi
        Level 1
        April 4, 2019

        I am getting this error now on 4th of April 2019. 5:39 Pm AEDT

        Adit Kamdi
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