An Error has Occurred | Community
Skip to main content
Naomi_Phaneuf
Naomi_Phaneuf
Level 2
April 4, 2019
Question

An Error has Occurred

  • April 4, 2019
  • 1 reply
  • 3039 views

Does anyone know how to resolve this with Chrome? I am using Chrome Version 73.0.3683.86 (Official Build) (64-bit).

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

AnneMarie_C
Adobe Employee
AnneMarie_CAdobe Employee
Adobe Employee
April 4, 2019

Try clearing your cache and cookies, logging out and back in again, using a different browser, and accessing Marketo from a different network, if applicable.

When does the error occur (editing an email, creating a program, etc.) and is it reliably reproducible?

Naomi_Phaneuf
Naomi_PhaneufAuthor
Level 2
April 4, 2019

Thank you, AnneMarie. I have already tried clearing cache/cookies. I could use Firefox, but I prefer Chrome. I haven't tried a different network. I mainly get the error when editing campaigns.

AnneMarie_C
Adobe Employee
AnneMarie_CAdobe Employee
Adobe Employee
April 4, 2019

Performing those actions helps to isolate the issue to help identify whether this is occurring on Marketo’s side or is localized to your device. If the issue persists after trying those, I recommend submitting a case with Support, so an engineer can review the log files during the time of the error message.

Terms & ConditionsAccessibility statement

Loading footer...