Allowing a lead to modify their email address on a landing page | Community
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Caryl_Mostacho
Caryl_Mostacho
Level 4
July 4, 2014
Question

Allowing a lead to modify their email address on a landing page

  • July 4, 2014
  • 1 reply
  • 804 views
Hi 

Just wanted to ask if you send a contact that is already in your database to a marketo landing page. If they modify the email address that is shown on the landing page... will it create a new lead or will it modify the email address associated with their lead? 


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1 reply

A
Anonymous
July 4, 2014
Hi Caryl, 

By default it will create a new lead -- see detailed discussion here: https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PapiAAC

The email is a primary key so new email would equal new lead. 

There are some ways around this via the API. To solve this using a Marketo form, one good suggestion I saw is to create an alternate field (e.g., "new email address") and have the lead update that. 

I believe you'd have to pre-populate a hidden field with the old email address to identify the correct record, then when the form submits with the new email address, have a campaign that runs to update the lead email address for that record to the token for the "new email address" field. 
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