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Mikes_Jones
Mikes_Jones
Level 7
March 6, 2017
Question

All programs/campaigns gone from Marketing Activities

  • March 6, 2017
  • 11 replies
  • 3680 views

Hey there,

So I'm hoping this is just some glitch or bug, but I'm in Marketo right now under Marketing Activities and all of our programs/campaigns/folders are missing except for a smart campaign we created today.

Anyone had this happen to them before or know what could be going on?

Opening  a case with MKTO too in the meantime.

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    11 replies

    Mikes_Jones
    Mikes_JonesAuthor
    Level 7
    March 6, 2017

    Nevermind, MKTO has the following message posted under "submit a case"

    Issues with Marketo Navigation Tree

    UPDATE: The tree service has been reverted to the previous release and is performing better. We are still investigating the root cause of this issue.
    ALERT: Some customers may be experiencing problems loading the Marketo navigation tree. Our team is investigating and will provide more information as soon as it is available.

    A
    Anonymous
    March 6, 2017

    Thank you for the update. Experiencing the same issue here.

    A
    Anonymous
    March 6, 2017

    Thanks for updating. We're experiencing the same thing

    A
    Anonymous
    March 6, 2017

    We are having the same problem!

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    March 6, 2017

    Yep- Same here!!!  Just not all - random, entire workspaces.

    A
    Anonymous
    March 6, 2017

    Seems to be whenever you save/update any local asset under a workspace, the workspace gets replaced in the tree. Assuming assets still exist because I can get back seemingly missing programs/smart campaigns by using the History function or by going direct to a URL. Seems like just a display issue (PHEW!).

    A
    Anonymous
    March 6, 2017

    Yes, just a display issue. I had a problem like this before due to some cacheing problem that support had to clear out.

    A
    Anonymous
    March 6, 2017

    Experiencing the same problem. I'm only able to access a "Local Assets" folder. Seems it's displaying within the actual program, just not letting me zoom out in my instance. Hope this is a short-term bug.

    A
    Anonymous
    March 6, 2017

    Same thing happening in our instance, only available folder was a campaign folder I was currently working on.

    A
    Anonymous
    March 6, 2017

    As a temporary workaround to this issue I've been able to look through Audit Trail to find direct links to programs/campaigns my team was working on prior to this bug, and direct them that way.

    A
    Anonymous
    March 6, 2017

    Mine is back.

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