All Activities in Salesforce Showing as "Phone Call" | Community
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Jenn_DiMaria2
Level 10
July 15, 2015
Solved

All Activities in Salesforce Showing as "Phone Call"

  • July 15, 2015
  • 1 reply
  • 1371 views

We sync many of our activities to SFDC's Activity History, but they're all getting logged as "Phone Call". Is there a way to change that to the correct type (usually "Email")?

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Best answer by Grant_Booth

Hi Jennifer,

The Marketo sync user creates the activities with whatever activity type is the default in SFDC, so if you change the default activity type from Phone Call to Email, that should get the behavior you want.


Grant

1 reply

Grant_Booth
Grant_BoothAccepted solution
Level 9
July 15, 2015

Hi Jennifer,

The Marketo sync user creates the activities with whatever activity type is the default in SFDC, so if you change the default activity type from Phone Call to Email, that should get the behavior you want.


Grant