Alert email not being sent to sales owner | Community
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A
Anonymous
July 18, 2016
Question

Alert email not being sent to sales owner

  • July 18, 2016
  • 1 reply
  • 2697 views

We're running a campaign for marketing qualified leads within our lead lifecycle program, and one of our steps seems to be wrong. The flow of the campaign is to change the lead status to MQL, datestamp the lead and then change the owner to a round-robin for our SDR team.

Then, we gave Marketo a 1 minute wait time to process the info and then send an alert to the Sales Owner (assigned in flow step 3) and other members of our team.

However, the Sales Owner isn't receiving any alert emails - any ideas why?

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    1 reply

    Josh_Hill13
    Josh_Hill13
    Level 10
    July 18, 2016

    Is this a trigger campaign?

    You should allow 15+ mins for SFDC to route the lead to the person. Are you sure Sales Owner is a valid field? Usually it is Lead Owner or Account Owner.

    Is the lead getting to the correct owner?

      A
      Anonymous
      July 18, 2016

      It is a trigger campaign. The lead is getting routed to the right person, and if I click the SFDC Detail link in the email, it lists the correct owner without a delay. The owner just isn't getting the alert and there are no other options for "send to" in our Send Alert besides None/Sales Owner/Account Owner:

      A
      Anonymous
      July 18, 2016

      I agree with Josh. You should check your fields in both SFDC and Mkto to make sure that 'Sales Owner" is a real thing and that it's getting populated. Do a bit of testing. Swap the 'Send To:' field with 'Account Owner' and test the alert. If the Account Owner gets the alert then you might assume that Sales Owner isn't valid.

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