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A
Anonymous
January 9, 2017
Question

After uploading images, File List Reads "No Images or Files Exist"

  • January 9, 2017
  • 3 replies
  • 3404 views

I am trying to upload files within Design Studio; After uploading the file, it reads "No Images or Files Exist." Any thoughts on this?

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3 replies

W
WyattBa
Level 4
January 10, 2017

Hi Eric,

Can you provide a screenshot? Are you looking in a subfolder when it was uploaded to the parent folder? Also check to make sure the files you're uploading are a compatible filetype (e.g. .png, .jpeg).

A
Anonymous
January 10, 2017

1.

2.

3.

W
WyattBa
Level 4
January 10, 2017

Hi Eric,

You're saving it in the Logos folder but highlighting the Template Graphics folder. Try selecting the Logos folder or the parent 'Images and Files' which will pull back all files.

A
Anonymous
January 10, 2017

hi Eric,

1) The image is being uploaded to folder named logo, please correct that.

2) There must be a file with same name already existing, that is the reason it is skipping the file upload.

So, firstly change the file name in you system to something unique(try adding "_new/_updated"), so that it see's the file as a new file.

and then search/ look for the file.

please do share the results after following the above steps.

A
Anonymous
January 10, 2017

Good morning everyone. Thank you for the tips. Let me see if these work....

A
Anonymous
January 10, 2017

Well, good news and bad news: These files were uploaded to the parent "Design Center" folder. HOWEVER, when trying to access the folder after moving the first file, I am met with this beauty:

Ideas? I am the only one using Marketo at this time.

W
WyattBa
Level 4
January 10, 2017

Do you have an API integrations (e.g. a CMS updating assets)?

If not, I suggest just deleting any empty folders, logging out, and creating net-new folders with new names.

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