Adobe Identity Migration: Domain Change & Network Configuration Reminder

As part of Marketo Engage's migration to Adobe Identity Management System (IMS), the product URL has changed and now includes a different domain:

Old Domain: xxxx.marketo.com
New Domain: experience.adobe.com

Why This Matters

Depending on how your VPN or proxy is configured, your network may dynamically assign a different source IP address based on the destination URL. Because the destination domain has changed, your previous routing rules may no longer apply—resulting in a different source IP being used than before the migration. This becomes a critical issue when IP restrictions are enabled, potentially blocking users from accessing Marketo Engage.

What You Should Do

To ensure consistent access and avoid disruptions:

• Inform your IT department about the domain change.
• Review and adjust VPN/proxy settings so that the same source IP address (as pre-migration) is assigned when accessing:
  • experience.adobe.com
  • Other Marketo-related domains

This will help maintain stable connectivity and avoid unexpected behavior due to IP mismatches. 

Helpful Resources

For more details on the domains used in the post-migration environment, please refer to documentations linked below.

Configure Protocols for Marketo Engage

Domains used by the Adobe Experience Cloud 

Understanding Marketo Subscription and User Migration to the Adobe Admin Console - What is Changing?