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Chris_Willis1
Adobe Champion
Chris_Willis1Adobe Champion
Adobe Champion
October 15, 2014
Question

Adding Program to an Engagement Stream

  • October 15, 2014
  • 5 replies
  • 2279 views
I am running into some issues with testing some assets (contaned in content programs) that we are set to activate within engagement streams.  When testing some of my send campaigns, Marketo is saying that something is wrong and isn't sending the test email.  

Here is what I have in the smart campaign that I am linking with my engagement program.

Smart List:  Member of Engagement Program = TRUE; Program is (leave blank)

Flow:  Send email (content email)

This campaign is allowing me to add to the engagement program and activate, but in investigating further it's erroring out before the email gets sent.  Need help/advice.  What am I missing? 
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5 replies

Dory_Viscoglio
Dory_Viscoglio
Level 10
October 15, 2014
Chris, you need to specify which program they are a member of. This might be erroring because nobody is meeting the criteria of that smart list. 
Chris_Willis1
Adobe Champion
Chris_Willis1Adobe ChampionAuthor
Adobe Champion
October 15, 2014
Hi Dory - thanks for that update.  That makes sense. 

If I have my content programs in a folder apart from my engagement programs (because content can be used in multiple locations), should I provide each applicable engagement program in my smart list (or is the "is any" option applicable?)? 
Chris Willis - Fractional GTM Operations Consultant
Dory_Viscoglio
Dory_Viscoglio
Level 10
October 15, 2014
This would probably be something that I'd test, the "is any" should work in theory, but sometimes quirky little things like that don't work for some reason. 
    Chris_Willis1
    Adobe Champion
    Chris_Willis1Adobe ChampionAuthor
    Adobe Champion
    October 15, 2014
    I would agree.  I'd prefer your suggestion just to keep some control over what content's getting delivered to which audience.  Thanks for sharing your knowledge. 
    Chris Willis - Fractional GTM Operations Consultant
    Kenny_Elkington
    Adobe Employee
    Kenny_ElkingtonAdobe Employee
    Adobe Employee
    October 15, 2014
    Hi Chris,

    Dory is correct, When using the 'Is' operator in a smart list filter you must specify a value in order for the campaign to be able to run.  Otherwise it will simpoly result in an error.
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