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Nick_Nappo
Nick_Nappo
Level 4
September 1, 2017
Question

Adding Contacts to Static List in Active Campaign

  • September 1, 2017
  • 1 reply
  • 4151 views

Hey, all!  Happy Friday!

Let's say you upload a list of contacts into a static list and include the static list in a campaign flow.  The campaign flow dictates you're sending three emails to this static list.  You activate the campaign, and the first email is sent. 

Then your boss wants to add more contacts to the static list.  If you add more contacts to your static list, will they receive the first email retroactively?  Or will they start by receiving the second email when it's sent?  Or will they not receive any emails at all?  Please advise.

Thank you!

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1 reply

A
Anonymous
September 1, 2017

Hey Nick!

If you're running a batch campaign (one time send), only those who qualify for the smart list at the time you're running the campaign will get the email. That means if you add people to the list later, they won't automatically get the email. If you use a trigger for "added to list" then anyone who gets added to the list will get sent to the flow as soon as they are added to the list.

Hope that helps!

Nick_Nappo
Nick_NappoAuthor
Level 4
September 1, 2017

Thanks, Jamie!  That does help.  So if I set up the "Added to List" trigger campaign, and those contacts get sent to the flow, what email will they start receiving - the 1st or the 2nd?

A
Anonymous
September 1, 2017

They will go directly to the first flow step, so if your first flow step is to send the first email, they will get the first email.

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