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April 17, 2014
Question

Adding choices to "Change Program Status"

  • April 17, 2014
  • 3 replies
  • 1228 views
I am building a pretty intense program and was wondering if you add multiple choices to "Change Program Status" do they override each other? 

Example: 
Program statues are: Sent email 1, Open email 1, Clicked email 1, Converted from email 1 

Add choices would be 
choice 1: if Sent email 1, change program status to Sent email 1
choice 2: if Opened email 1, change program status to Opened email 1
choice 3: if Clicked email 1, change program status to Clicked email 1
choice 4: if converted from email 1, change program status to converted from email 1

The only way you can get to choice 4 is by completing the previous 3 steps. 

My question is will the flow stop after choice 1 is completed or will it update/override the previous status with the next choice. i.e if a customer clicks in email 1 will their status be Sent email 1 or Clicked email 1?

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3 replies

April 17, 2014
Found the answer in the lower right coner.

 

Josh_Hill13
Level 10
April 18, 2014
Most of the time I setup progression statuses as separate campaign flows as they should only change on a single action.

You cannot go back on Statuses (most of the time), so do keep that in mind.
Dory_Viscoglio
Level 10
April 21, 2014
On the off-chance that you do need to go back to an old program status, I found a helpful cheat the other day:  Reverting to an old program status, although this is not for everyday use in flows.