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A
Anonymous
August 20, 2014
Solved

Adding an email from another engagement stream

  • August 20, 2014
  • 4 replies
  • 1489 views
If I add an email from another engagement stream into a separate engagement stream, will the prospects be put on the other engagement stream if they respond? So to explain better - If Lead is currently on Engagement Stream A and within  Engagement Stream A I have an email from Engagement Stream B, would Lead get put on Engagement Stream B for responding (clicking) the email?
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Best answer by Dory_Viscoglio
Hi Jean, the only way that this would happen is if you have a trigger on Engagement Stream B that says "If clicks link in email x", then they can be pulled into that Engagement Stream. Otherwise, you're just using the same email and if it's located in both streams, then if someone moves to stream B at a later time, then they won't receive that same email since they received it in stream A.

4 replies

Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
August 20, 2014
Hi Jean, the only way that this would happen is if you have a trigger on Engagement Stream B that says "If clicks link in email x", then they can be pulled into that Engagement Stream. Otherwise, you're just using the same email and if it's located in both streams, then if someone moves to stream B at a later time, then they won't receive that same email since they received it in stream A.
Chris_Willis1
Adobe Champion
Chris_Willis1Adobe Champion
Adobe Champion
August 20, 2014
Dory is correct..  the only way leads get moved in and out of engagement streams is through Smart Campaigns or specific transition rules you build in your stream.s  
Chris Willis - Fractional GTM Operations Consultant
A
Anonymous
August 20, 2014
Dory's correct, the lead will not be moved into Stream B just by clicking the link. You would have to set up transition rules or create a smart campaign. Do you want to this to happen?
A
Anonymous
August 20, 2014
Thanks. I don't want this to happen. I think I have figured out the issue. Thanks everyone!
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