Add to SFDC Campaign - Incorrect Statuses Showing? | Community
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Kimberly_Galit1
Adobe Champion
Kimberly_Galit1Adobe Champion
Adobe Champion
December 14, 2018
Solved

Add to SFDC Campaign - Incorrect Statuses Showing?

  • December 14, 2018
  • 2 replies
  • 4031 views

Can anyone explain how the statuses of the SFDC campaigns sync over to Marketo, in the "add to SFDC" campaign flow step? They are set up correctly in the Tags/Channels section in Marketo, and in SFDC, so not sure why Marketo doesn't recognize them in the flow step. For example, the below campaign should allow me to choose, invited, registered, attended, and no show but I can only see "sent" and "responded" as my options.

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Best answer by Anne_Angele1

Have you double checked that this specific program in Marketo AND this specific SFDC campaign have the correct drop down options? Every time I've seen this issue, it's been because one of those two things was set up incorrectly, usually because someone created the program in Marketo, created the SFDC campaign from Marketo, but disconnected the program from SFDC too quickly.

2 replies

Anne_Angele1
Anne_Angele1Accepted solution
Level 3
December 14, 2018

Have you double checked that this specific program in Marketo AND this specific SFDC campaign have the correct drop down options? Every time I've seen this issue, it's been because one of those two things was set up incorrectly, usually because someone created the program in Marketo, created the SFDC campaign from Marketo, but disconnected the program from SFDC too quickly.

Kimberly_Galit1
Adobe Champion
Kimberly_Galit1Adobe ChampionAuthor
Adobe Champion
December 14, 2018

Thanks Anne! You were right, the SFDC campaign had old statuses which is what was created first, so Marketo was only recognizing those!

    Trevor_Parsell
    Trevor_Parsell
    Level 5
    December 14, 2018

    Hey Kimberly,

    In Salesforce, have you updated the campaign member statuses under "Advanced Setup" to be exact matches for your statuses in Marketo. The default in Salesforce is "Sent" and "Responded" which makes me think these have not yet been updated. Once updated in Salesforce, these should show up in Marketo after a few minutes.

    then add, update and save

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