Add a delay step before a marketo form thank you page followup | Community
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A
Anonymous
January 25, 2017
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Add a delay step before a marketo form thank you page followup

  • January 25, 2017
  • 1 reply
  • 3183 views

We have a scenario where we need to re-direct the users post a form submission to a specific URL but need to include a token value that is populated via a webhook

Here are the steps:

1.User sign ups to form

2.Webhook call is made and value is returned

3.Use that returned value in the thank you page URL

The issue is that there is a delay between the form submission and the webhook populating that value. Is there a way to add a delay step on the 'thank-you' page re-direct until this value is populated

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Best answer by SanfordWhiteman

In general, a Marketo form is not a safe entry point into an authenticated system. Think about it: anyone can fill out the form on behalf of anyone else.  Would you give me an account + auto-login token just because I filled in someone else's email (and I couldn't even prove I could receive an email at that address)?

Anyway, to complement what Rajesh is saying, while webhooks execute synchronously within a flow, they update lead fields asynchronously (the actual database update is "out-of-band"). And, of course, entering the flow itself is asynchronous relative to the form post, since the form post can't be blocked from completing.

There's a direct workaround, and that's periodically refreshing the Thank You page until you detect (with JS) that the token is filled in. That's not hard to do. But I'm wary of recommending that given my first point above.

1 reply

A
Anonymous
January 25, 2017

Hi Abdallah,

Webhooks are called by Marketo server separately (and independently) of 'web session' in which the user is filling the form. Also, even if it was possible, it will add a possibly long delay for the user to get the thank you page.

Thus if the value is being populated using a webhook, its probably not possible to show in the thank you page immediately.

Option 1:

May be send that value using a response email instead of the thank you page.

Option 2:

Instead of using a webhook, possibly use a AJAX call to get the value in a hidden form field on the form just before the form is submitted / or directly on the thank you page.

Here is an indirect example of such AJAX call

linkedin.com/pulse/marketo-tip-automatically-cap-registrations-any-form-part-mba-6104062110218596352?trk=mp-…

Call me if you want to chat about it.

Rajesh Talele

A
Anonymous
January 25, 2017

Hi Rajesh,

Thanks. The actual webhook call executes pretty quick but the dealy is in getting the lead name into marketo. That seems to vary between few seconds to 1 minute.

The webhook call is generating a unique user token that we then want to use to auto-login the user in the product so it has be generated after the form is submitted. In other words, we can't populate a value pre to form submission.

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
January 25, 2017

In general, a Marketo form is not a safe entry point into an authenticated system. Think about it: anyone can fill out the form on behalf of anyone else.  Would you give me an account + auto-login token just because I filled in someone else's email (and I couldn't even prove I could receive an email at that address)?

Anyway, to complement what Rajesh is saying, while webhooks execute synchronously within a flow, they update lead fields asynchronously (the actual database update is "out-of-band"). And, of course, entering the flow itself is asynchronous relative to the form post, since the form post can't be blocked from completing.

There's a direct workaround, and that's periodically refreshing the Thank You page until you detect (with JS) that the token is filled in. That's not hard to do. But I'm wary of recommending that given my first point above.

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