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C
CarlosBa1
Level 2
May 15, 2019
Question

Activity Log is not showing the score activities

  • May 15, 2019
  • 1 reply
  • 2561 views

Hi Guys,

 

Over the last week our system has created a couple of leads where the activity log is empty. Although, when I go into Salesforce and look them up their MSI Tab is full of interesting moments I review the filter but is not that the problem. 

 

Anyone any ides on why this would happen?

 

Thanks,

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 15, 2019

Are you 100.00% sure you're looking at the correct lead and not one with a duplicate email address?

C
CarlosBa1Author
Level 2
May 15, 2019

Hi Sanford 

Thanks I really appreciate your help. Yes, I am 100% sure I can see the activities in the activity log for sales insight but not in the score view

SanfordWhiteman
SanfordWhiteman
Level 10
May 15, 2019

So with no filters, do you not see the IMs either? Are there are other contextual activities shown but not IMs from the same time?

This is extraordinarily strange if so and I would open a Support case.  But would indubitably triple-check that I was looking at the right lead.

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