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J
John1-2
Level 2
November 6, 2024
Question

Activity Log and Salesforce Mis-Match

  • November 6, 2024
  • 1 reply
  • 1252 views

Hey!

 

Was wondering if I can get some help since this is my first time encountering this problem:

 

I am going through a lead's activity log and I am noticing that one of the field updates has the campaign name next to the activity, but the problem is that the actual campaign doesn't update that field and when I click on the activity ID, the source of the activity says Salesforce. However when I click on the record history in Salesforce, it says that the field was updated by Marketo, any idea on what could be the cause of this?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
November 6, 2024

I am going through a lead's activity log and I am noticing that one of the field updates has the campaign name next to the activity, but the problem is that the actual campaign doesn't update that field

What does that campaign do (full screenshots please)?

J
John1-2Author
Level 2
November 11, 2024

Hey! It's you again, thanks for replying~

 

Here's what it does, it's pretty basic the rest of the flow steps are just sending an email out to internal people. The field that marketo says is being updated isn't actually part of the flow steps outlined here, but in the activity log, the update is associated with the campaign (right hand side of the activity log) and the source says SFDC, but in SFDC, it says the field is being updated by Marketo API (at roughly the same time too of the update too)

 

I think this might be the solution that I was looking for but wanted to get some more thoughts on why this could happen: https://nation.marketo.com/t5/product-discussions/confusing-action-in-activity-log-smart-campaign/td-p/106839

 

 

SanfordWhiteman
SanfordWhiteman
Level 10
November 11, 2024

It's very easy to test if that situation applies here. Try to update the field from Marketo for a sample person!

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