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Michelle_Tizian
Michelle_Tizian
Level 10
July 17, 2013
Question

accent marks on names

  • July 17, 2013
  • 3 replies
  • 1816 views
Has anyone ever encountered this problem, We have records in SFDC that have been fixed for characters that are appearing funny such as accent marks on names.  Once it's fixed in SFDC it some how reverts when it syncs to Marketo.  Does anyone have a fix for this?
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3 replies

A
Anonymous
July 17, 2013
Hi Michelle,

I'd recommend reaching out to support if you haven't already. It sounds like some encoding issue, and having someone get into the details is likely the best way to fix it.

-Erik
Michelle_Tizian
Michelle_TizianAuthor
Level 10
July 18, 2013
Thanks Erik.  I reached out to support.  
A
Anonymous
May 22, 2018

Hi @Michelle Tiziani​

We have been facing an issue where Marketo is not recognizing accent character so Kühne from salesforce will be sync back as a K�hne and then next time it sync it back to Salesforce it overwrites with � version of it. Could you please guide us on what we are missing here?

Appreciate your help !

- Shivaji

H
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