about tracking the text email opened

Forum|Forum|10 years ago
December 3, 2015
4 replies
2361 views

Please tell me about the tracking log.

Can I track for the text email opened ?

When sending the text email, I can't found the logging about that in the activity log.

Marketo

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Best answer by SanfordWhiteman

You cannot track if a text email is merely opened, no. Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

SanfordWhiteman

Level 10

Dupe of https://nation.marketo.com/message/102124

A

Anonymous

you need to make sure your URLs are enclosed in [[double square brackets]] in the text version of your email or else clicks on those links will not be tracked. This step is frequently overlooked.

A

Anonymous

Hi there,

Thank you for your reply.

I mean that the question is not about link in e-mail.

I would like to know the log if the text e-mail was opened or not.

I know html e-mail can be tracked when it is opened, but not sure about text version...

Thanks

SanfordWhitemanAccepted solution

Level 10

You cannot track if a text email is merely opened, no. Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

A

Anonymous

Thank you very much. You are a big help.

SanfordWhiteman

Level 10

Pls Mark as Correct to close this out.

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