ability to unsubscribe from 'Marketo Support Case Received' emails | Community
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A
Anonymous
October 10, 2013
Duplicate

ability to unsubscribe from 'Marketo Support Case Received' emails

  • October 10, 2013
  • 3 replies
  • 1178 views
Everytime i submit a new support case, i don't need a confirmation email. I can easily see all of my cases in the app itself. Also, when a case is closed, i get 2 emails. one telling me the case is closed (unsubscribe, please!), and another for a feedback. 

I get you want feedback, but maybe some other way... i just automatically delete all these emails.

Can i just unsubscribe from them instead?

3 replies

Kenneth_Law
Kenneth_Law
Level 6
October 15, 2013
Hi Sam.  We actually have this feature built into your community profile.  If you select MY PROFILE and select EDIT, on the EDIT screen you should see a field titled "Preferred Survey Frequency."  You can select either All, Once a Month, or Never.  Save your changes and this will affect If/When we survey you upon case closure.



If you are interested in leaving feedback for a case that has been closed, under your Closed Case view, cases that are eligible for on-demand surveys will feature a button that you can launch the survey from.




A
Anonymous
October 15, 2013
ah, thanks. i didn't realize that this is what that was referring to. Survey is very general, and i was assuming it was related to random surveys that you guys might be putting out there on marketing automation, etc...
K
kh-lschutte
February 7, 2020
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