Ability to send sample and "include text-only version" gone? | Community
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A
Anonymous
February 9, 2015
Solved

Ability to send sample and "include text-only version" gone?

  • February 9, 2015
  • 13 replies
  • 3411 views
WTF? :/
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Best answer by Dan_Stevens_
Here's the response I received from Support:

Looks like adding the trigger line bumped everything down and they didn’t change the window size. So until the engineers resolve the issue, please resize the dialog box so the "include text-only version" checkbox is displayed. We'll update this ticket when the engineers resolve this issue.

Which still begs the question: What is this new trigger field used for and why weren't we notified about it?

13 replies

A
Anonymous
February 9, 2015
You might want to open a support ticket for this. But do the usual first: close Marketo, restart browser and/or restart computer. Might be just a fluke.

I'm sure you already did these steps but doesn't hurt to look again: https://community.marketo.com/MarketoTutorial?id=kA250000000Kz3MCAS
Tara_Petre
Tara_Petre
Level 4
February 9, 2015

What pod are you on? 

I agree with BeHai, I'd open a support ticket. I'm still seeing the option to send a text only version. so this may be a pod or instance specific bug.

Dan_Stevens_
Dan_Stevens_
Level 10
February 9, 2015
I'm noticing the same thing.  Furthermore, there's a new "Trigger" field.  What is this for?

    Adam_Vavrek1
    Adam_Vavrek1
    Level 8
    February 9, 2015
    I'm seeing the same thing. I don't remember a notice about this...
    A
    Anonymous
    February 9, 2015
    How odd. 
    A
    Anonymous
    February 9, 2015
    Spoke too soon. My settings have also just changed. Strange.
    A
    Anonymous
    February 9, 2015
    All - If you extend the settings box, the Send Text version option will appear.
    Tara_Petre
    Tara_Petre
    Level 4
    February 9, 2015
    Same here!  This is especially frustrating as I have noticed that often times when there is no space preceeding the first word in a paragraph (in edit mode or preview mode) and I send myself a sample email as well as the plain text version, I'm seeing additional spaces in those places on the plain text sample.  

    Anyone else experiencing a similar issue lately?
    Dan_Stevens_
    Dan_Stevens_Accepted solution
    Level 10
    February 9, 2015
    Here's the response I received from Support:

    Looks like adding the trigger line bumped everything down and they didn’t change the window size. So until the engineers resolve the issue, please resize the dialog box so the "include text-only version" checkbox is displayed. We'll update this ticket when the engineers resolve this issue.

    Which still begs the question: What is this new trigger field used for and why weren't we notified about it?
      Josh_Hill13
      Josh_Hill13
      Level 10
      February 10, 2015
      this started last Friday.
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