A HUGE amount of leads are not included in a campaign. Any idea why? Or have an idea for a smart list I can run to figure it out?

Forum|Forum|11 years ago
November 19, 2014
6 replies
2058 views

I've read prior discussions on this topic, but I can't for the life of me figure this out.

Their are 14k leads in a stream in an engagement program. An email went out yesterday, and only 500 received it. No one is marketing suspended. Only around 50 are unsubscribed. Only 2 people have no email address. Around 1500 emails are invalid. I'm lost as to why the rest were not included. Does anyone have additional ideas? Thanks!

Marketo

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A

Anonymous

Check your blacklist within your lead database. Your blacklist leads will not get the email,

Josh_Hill13

Level 10

Well, maybe not everyone is scheduled to get a cast. Is anyone exhausted?

Chris_Vanderma1

Level 4

Another thought. Have people reached their maximum number of daily or weekly emails?

Best bet is to find a lead who you think should have received the email but didn't, then look at their activity log.

A

Anonymous

Nope. Only about 20 people have exhausted content. And no one is blacklisted.

And all that it says in leads' activity logs are that they're blocked...

A

Anonymous

To be clear, it says: Skipped, lead is blocked.

Josh_Hill13

Level 10

Then they must be Invalid, Suspended, Blacklisted, or Unsubscribed.

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