A/B Champion Challenger whole emails - not sending challenger | Community
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A
Anonymous
March 17, 2017
Question

A/B Champion Challenger whole emails - not sending challenger

  • March 17, 2017
  • 3 replies
  • 3048 views

I have a triggered campaign set up to A/B test 2 emails. Looking at the stats, it seems that the challenger email is not being sent.

What could be the reasons that this is happening?  - we have done the same for testing subject lines and it has worked fine.

We have seen instances where more than 1 triggered campaign sending the same email with a champion challenger test has caused problems. But in this instance it is 1 smart campaign sending the email.

Any help would be appreciated

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3 replies

A
Anonymous
March 17, 2017

Hi Veronica,

The scenario you are talking about is related to some Error in the Triggered Campaign and to look into the error we need to check the campaign. It would helpful if you share the screen shots of the smart Campaign used to send the email. You can always drop me an email to further queries.

Regards,

Jagbir Singh

jagbirs@grazitti.com

A
Anonymous
March 20, 2017

The smart campaign itself is triggered by  the campaign being requested (along with other filters)

The flow sends the email based on a choice, otherwise no email is sent:

After that there there is a wait step, changes to program statuses, another wait step and a different campaign being requested.

Any ideas what might be causing this?

Cheers

Veronica

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 20, 2017

Hi Veronica,

I am not comfortable with the fact or having a choice in a flow steps that sends an A/B test. I should work but...

Try setting a filter to you smart campaign instead and remove the choice.

Second, can you please provide also screenshots on how the A/B Challenger test is set up?

-Greg

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 18, 2017

HI Veronica,

As said by Jagbir, we will need screenshots on how the A/B test and the smart campaign are configured.

-Greg

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