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March 25, 2014
Question

500 error from getMultipleLeads -- how to identify the cause?

  • March 25, 2014
  • 2 replies
  • 887 views
Trying to get 100,000 records from a static list.  Using getMultipleLeads call with a StaticListSelector, page size 200.  Repeatedly got a 500 error with the text below.  Is there a way to look up what caused the error? Any know system issues this morning (morning of March 25 2014)

This is code that used to work fine, this morning was the first time we experienced problems.
 
  <div class="message">
    <h1>Ouch! 500 Error</h1>
    <img src="app.marketo.com/images/icons128/band_aid.png"/>
      Something went wrong.<br />
    <br/>We monitor this sort of thing,<br/> but if you are an authorized support contact <br/>you should <a href="marketo.com/support">create a support ticket</a>.<br/>
    <br/>We will figure it out together.<br/>
  </div>
 
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2 replies

March 25, 2014
Could you please post your Request XML here?
May 7, 2014
never did find a way to investigate the error, but the issue resolved itself later than afternoon with no changes on our side.  Must have been an internal problem with 614-GIU-596.mktoapi.com.

Thanks!