1 recipient email blast stats are incorrect | Community
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A
Anonymous
October 19, 2015
Question

1 recipient email blast stats are incorrect

  • October 19, 2015
  • 2 replies
  • 1869 views

I sent to a single email address. The smart list correctly selects the recipient; however, the stats say 0 delivered, 38 engagement and all other stats are 0. This is not correct. I am not sure the recipient even received the email (or didn't).

Please advise?

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
October 19, 2015

Is the email address you?

I believe there is a delay with this dashboard. I'd use a smart list or the Results tab to verify what Marketo actually sees.

A
Anonymous
October 19, 2015

The email address was not my own.

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 19, 2015

What does the lead's activity history show?  That would be the best place to see if the email bounced, or was not delivered for some other reason.

John

A
Anonymous
October 19, 2015

It shows the email had a soft bounce; however, the bounce shows 2 after the send.

When I click the bounce ID, I see the below issue - which says "delivery not attempted"

This along with the previous stats, I do not understand the issue or the solution. Please advise. This email was not sent to myself

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 19, 2015

Hi David,

The system will continue trying to deliver an email for up to 36 hours after it's sent.  The activity two days later is the system saying that it will not longer try to deliver the message, as it's time has expired.

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