Adobe Marketo Engage

Hi all,We just have 10 licenses and the number that shows been used is much larger. What does the word "used in the last 30 days" exactly means? Can this number always be bigger that the number of licenses allowed? Can all SF users have the Sales Insights view without having the license?When I click on the tab"Email Add in" it shows no licenses exists.Thank you,Carla

Hi,I'm wondering if anyone can help with an issue I'm having with UTM tracking on my emails being sent from Marketo in smart campaigns. I am syncing emails from Knak into Marketo.  I can see in the email template that the UTMs are pulling through from Knak correctly, and in the preview when I hover over images etc I can see the UTMs populating correctly. However, when I send a test email (either from the template or from a live test campaign), the UTMs on some links aren't pulling through, but oddly are working for others. I noticed that the UTMs are visible in the URL of links going to one particular webpage, but for all others the UTMs are being replaced with 'email.perenews....'.  I believe this is Marketo's own function overriding my UTM tracking, however it doesn't make sense why that's only happening on some links and not all.  Is anyone able to assist in understanding why this is happening, and how to fix it?

Hello, I am looking for feedbacks on reportings between Marketo and Salesforce.How do you build your reports ? What are your feedbacks on the subject ?  Thanks a lot ! 

Hi, Here is what I want to achieveI have a customized video for each recipient and which is coming through a Token. and I need to get a thumbnail picture to show up in email, and click on that Thumbnail should trigger the customized video. See below ( I have tried to put a thumbnail, but not able to link it to a video url)I have the token which is a personalized Video URL I have the Image of a person. Need to link that image to the Token?  help appreciatedthanks-Sree 

Marketing is hard. Trying to figure out the right time of day to communicate with your customers, the frequency, the words used, whether to let the intern use your brand to attempt viral TikToks. But harder yet, how do you market to marketers? The ones who have seen it all? Is there a special mixture of ingredients that helps get through to this even tougher crowd? Two parts fun facts, three parts superlatives, a healthy dose of exclamation points, and it’s baby, you got a stew going?   No. You just level with them.   That said, our last email editor was...a bit long in the tooth. Trust me, I know, having personally written their help docs a good four years before any of us had to put on a mask to enter a grocery store. But that was then. This, as they say, is now. And now, we have a pretty darn cool email designer.   But is email still relevant?   In late 2024, research and consulting firm eMarketer published an article detailing how often email is used. In the Uni

I was curious if anyone has a good solution for this issue. We are about to send out price change emails for various products. We want to display that new price in an email based on their ID, NOT their email address, as some emails may have multiple products. I am trying to solution storing that data and using a custom token to display that price in the email sent to that person via their ID (either Salesforce ID or another ID already stored in Marketo) What are the best solutions for this?

Hi Team, I would like to understand the impact of modifying the smart lists in existing programs with the list of people exported from RTCDP.Initially everything was configured in Marketo, but now the audience is exported from RTCDP to Marketo and I would like to understand the nuances around updating the existing programs/campaigns.  Any guidance here or links to existing articles will help me here! Thank you in advance! Regards,Rohit

I'm building an email program and wanted feedback where and if I can set things up better.  In an attempt to minimize the number of email sends we have in our instance, I've been attempting to build an email program that new members cycle through and exit every month while the content stays the same. This way, cloning this email program is no longer necessary.  This is a series of three emails that go out one month apart from the last. The recipient list is sourced externally and sent to me as a .csv. Since the content in the emails stays the same (the emails themselves are perfectly static), I want to upload the .csv into a static list, have the series of emails run for each of the members, and then have these members are removed from the program so they cannot run through again.  The way I have things set up at the moment is this: Smart Campaign 1: 1. Member of List: Static List Import2. Member of Program: false, program is: this program/ 

Hi all, Apologies if this has been discussed before—I couldn’t find anything via search. Is there a way to set communication limits at the account level? For example, if we have 100 contacts at Company ABC and are sending an email but want to limit it to only 5 recipients from that company, is there a built-in way to do this? Or would this need to be handled through Smart List filtering? Thanks!

Hi Team,We’ve encountered an issue with the form checkboxes in one of our pages and would appreciate your help in resolving it.Here’s the scenario:We have used the same form in two different elements on the page.In the top element, the form checkboxes are working perfectly fine.However, in the bottom element, the form checkboxes are not working.Also, sometimes the form got duplicated and shown under the original formWe’ve tried isolating the issue by keeping only the bottom element on the page, but the checkboxes still don’t function as expected. Interestingly, the same form works correctly when embedded in the top element.Additional details:The checkboxes are added with customized styling.We’ve checked for duplicate IDs, missing classes, and potential JavaScript/CSS conflicts, but the issue persists.Could someone please take a look and help us identify the root cause? Any suggestions or guidance on how to fix this would be greatly appreciated.Thanks in ad

Hello!We're working on a campaign that would assign email personalization (From Address, Body Copy, etc) to one of three representatives.In theory how it would work is:Lead qualifies for Campaign and enters Flow StepsChange Data Value step randomly assigns a score of 1-3 to a Custom Field (So Random Sample at 33% across 3 choices)Velocity scripting takes field score and outputs Representative information on email sent out same dayMy question is if this is the best way to handle this, especially in possibilities where there may only be 1 qualifying Lead on some days without having to send to a list and wait for more than one potential Recipient?

Hi All, I've got a question regarding screenshot below from MPI. Does the number 98.9 mean that we influenced 98.9 opportunities that were created in the month of February?  Thanks!

Since Bing is not an option in LaunchPoint, is there another way to send leads to Microsoft ads in Bing? Thank you for your help.

When I pull into my smart list the Triggers, Added to SFDC Campaign or Status was Changed in SFDC Campaign, there are a few different constraints listed. I see a "Type" constraint. Does anyone know if Type refers to SFDC Type (lead, contact) or is it Campaign Type? Also, any ideas on how we could enable this trigger or filter to look for Campaign Type = XXX where we can specify the campaign type in SFDC.

Hi,I would like to check the access status of each page on the website where the Munchkin tracking code is embedded.One way would be to use the web page activity report, but is there any way to see it on a page-by-page basis instead of on a lead-by-lead basis?Also, I read in the help page that I can drill down from the “page views” column of the web page activity report to check the list of pages accessed by lead unit, but I can't seem to drill down as shown in the attachment. What could be the cause?  

M custom object will not approve draft. I am trying to delete 4 fields. Here is the message I have received.  

TLDR There is no major impact to the MSI experience with the upcoming Locale format change from JDK to ICU. However, you may see an error in MSI because some of the API versions are out of date. The errors you are receiving with the MSI package are because is because it might be using an API version older then 45. The latest MSI package (2.6) uses API version 50, upgrading to this package will resolve the errors.   Salesforce is deprecating the JDK Locale Formats and forcing a migration to the ICU Locale Formats with the Spring '25 Salesforce update. However, if the Salesforce instance contains Apex classes, Apex Triggers and Visualforce pages that don't meet the minimum required API version 45.0, the administrator will receive an error message saying the upgrade has not completed fully and that ICU locale formats will not be enabled.   The MSI package 1.9 contains Apex classes below this API version, and therefore customers with this installed will receive the error m

Can we export a Marketo report in .csv format? The default format is .xls.ThanksNN

Our Marketo and Litmus is in sync. We are using Litmus tracking codes for some additional tracking of our emails send through Marketo. We want to use same tracking code for a particular Marketo program having multiple email sent. So, we want to use custom parameters to differentiate the individual emails. What parameter or field could we use from Marketo under that and in what format do we need to put it there. Also, could we add multiple parameters and how do we separate them (i.e. using a + or & sign). Attached is the image for reference.Thanks

So I am investigating Engagement Programs to replace our standard nurture programs. I have been researching how they work and have run into a couple questions. As an example, our nurtures are built as Smart Campaigns. We pull people in with triggers such as a person status change, then setup 5-8 emails that flow using wait steps. We also remove people from the flow if for example their status changes, becomes a customer, etc. What I have run into with Engagement programs, is that they seem to flow without any steps to remove someone. Is it possible to setup something to remove them from the program? The transition rules seem to work as a way to move people from one stream to another, which is beneficial for moving someone from say a BOFU campaign to a MOFU campaign, but I am not seeing how to remove someone from the BOFU by itself. Just curious if I am missing something obvious.

Hello! I was wondering if someone can help me with this question. So I sent out an email, let's say the criteria for this is Region Segment is APAC and the Job segment is: Bakers and let's say the total send list size for this is 10 people (making this up) And let's say I am sending another email with the same criteria except Region and Job segment is default and the total send list size for this is 50. But if I combine these two together, so Region is APAC and Default And Job Segment is Bakers and Default, the number is much higher like, 100 (also made up but the difference is significantly larger).  Is this normal? I would think that the number will be 60 since all I am doing is adding in the an extra value but this seems like a huge jump

Hi there, I've currently got my proximity pattern setting set to one second. Would changing this to zero seconds make it stricter or less strict?

I am working on a new template, and I have run into an issue. I want to create a 2x2 section in the template, but when I set the background image, it spans the whole page. I just want it behind the two columns, not the whole page. Here is what it looks like.I can't see a way to make the background image just behind the two columns. I tried all the background size images.

Part 3: Managing Event Registration and CommunicationsIntroductionWelcome to the final part of our series on Marketo's Interactive Webinars. In the previous parts, we discussed setting up and running your interactive webinar. Now, let's focus on managing event registration and communications through Marketo to ensure a smooth and successful webinar experience. Setting Up Event RegistrationCreating a seamless registration process is crucial. Start by using Marketo Forms to create a registration form. Include essential fields such as name, email, and company. (Remember that first name and email address are required fields for Adobe Connect registration.) This ensures you capture all the necessary information from your attendees.Next, design a landing page for your webinar registration. Embed the registration form and include details about the webinar. Make sure the landing page is visually appealing and provides all the information potential attendees need.Managing registr

Part 2: Running Your Interactive WebinarIntroductionWelcome back! In the first part of this series, we covered the setup of your interactive webinar using Marketo and Adobe Connect. Now, let's focus on running the webinar and making the most of Adobe Connect's features to engage your audience. Preparing for the WebinarPreparation is key to a successful webinar. Start with a pre-webinar checklist. Ensure all content is uploaded and ready in the Share Pod. Test your audio and video settings to avoid any technical glitches. Brief your co-hosts and presenters on their roles to ensure everyone is on the same page.Using the Broadcast Control feature in Adobe Connect can create a virtual green room. This allows you to start the broadcast when you're ready and start recording the session for on-demand viewing. It's a great way to ensure everything runs smoothly from start to finish. Engaging Your AudienceEngaging your audience is crucial. Use the Poll Pod to ask questions and gather