Adobe Marketo Engage

Hi all,   I have kind of a strange situation that I'm looking to find a solution to. I have a number of duplicate emails, but that is because some of the recipients in our system share an email address among multiple unique individuals within the business. Each of these entities has their own unique ID code within our business that feeds into Marketo with their other information, which exists separately from their automatically assigned Marketo ID. The duplicates in this case are not necessarily a mistake and while they share an email, it is correct that they do not share an ID code.    What I would like to be able to do is to isolate the email duplicates based on another factor. In this case, it is their rewards level. Some individuals share the same email and the same rewards level, but have different proprietary and Marketo ID numbers that correctly identify them as them separate records. Others have all of those factors differing except for the email.   Is it po

Hello, we have a company lead referral program. Currently, associates can submit leads on a salesforce embedded form that syncs them to SFDC and adds them to a campaign. There are some limitations with this and we would like to move to a marketo form. The problem is that our associates don't always know the lead's email address. When the email address is left blank, marketo will use the munchkin id and sync them to the actual associate or another lead submitted (with email). Is there a way to always create a new person when the email is blank (on this form only)? 

Hi There,Is there a way to get the user/lead email calling The Marketo API with filter type= _mkto_trk( Munchkin cookie assigned to user on the browser)

Hi guys,   Is there a way we can track a single link performance in Marketo?   Like at the moment, we can see through Email Link Performance how all links in a specific email perform, but what if we want to see how a specific link performs (it appears across different emails).   Thanks in advance ^^

Hello, I deployed an email earlier today to a total of 3,017 contacts. According to the Marketo reporting, 2,214 contacts opened that email and 2,022 clicked. While I did send this email to a group of contacts who had previously clicked on one of my emails, I don't think it's possible that 91% of the contacts who opened the email proceeded to click. I also don't see any sign in Google Analytics of over 2,000 users visiting the page that they would have clicked to. I've had this happen once before and I opened a ticket and Marketo support simply said it was correct.    Has anyone else seen something similar to this? There's just no way this email had a 67% click rate. 

I'm using a 3rd party software called voluum to track visitors from an email. A campaign in market has 5000 clicks, but the volume link has less than 200.    I think it's possible the 3rd party software to track links is malfunctioning or it could be my user error, but does marketo block certain tracking?    Does anyone else feel like the link clicks in marketo are not accurately reported?  thanks

I apologize if I've put this in the wrong place, or if I've missed other posts about it. I searched and scanned and didn't see anything.  I am trying to set up Enterprise Recaptcha, mainly for the more granular responses and am struggling. Reading through the docs I'm not entirely sure if it's even possible to use Marketo Webhooks to do it. Has anyone else set up Enterprise Recaptcha in Marketo? https://cloud.google.com/recaptcha-enterprise/docs/create-assessment   we currently have recaptcha v3 setup, not using the native integration as I'd already set it up previously and didn't want to undo it all. I've made several efforts, but so far haven't had any success. 

The Design Studio Assets delivered in the New Experience as a part of Jan 2023 release are:   Snippet List View:   From Jan 2023 release, Marketo Customers would be able to get a glimpse of Marketo’s next generation experience for Snippet list view. Marketers will be able to discover Snippet list view with a brand new experience to enhance usability through uncluttered view as well as perform bulk actions on multiple snippet assets. A toggle switch placed at the bottom of the screen will help with the transition from old experience to the new experience and vice-versa in order to avoid losing context and help retain the changes. Users will be able to obtain a comprehensive view of all the snippets, perform quick actions and use filters to shortlist relevant snippets based on name, status and archival state.     Landing Page Template List View:   From Jan 2023 release, Marketo Customers would be able to get a glimpse of Marketo’s next generation experience for La

Hi, Currently I am working on Asset backup project and manually importing Programs from Production environment to Sandbox. Is there a way of automating this process.

Hello I have created multiple lead gen forms on my LinkedIn account.  But Marketo is only recognizing the first form I created.  It will not recognize any other form that I have recently created.  I have disconnected my LinkedIn account from Marketo and reconnected it.  But I still only see the one form that I created in Marketo.  I don't see the other forms. 

In case we have two different records; one marked as Lead and other marked as contact having the identical email. Can we update both the records using Submit Form API. Currently it has been observed it is updating only the most recent record.

Hello,   I'm trying to set up Marketo with Okta workflows so we can automate our user provisioning via the Marketo api . I've already set up the API only user with the correct credentials on the Marketo side. However on the Okta workflows side I'm getting unauthorized. To make sure I set up Marketo correctly I tested curl calls for Marketo and that worked perfectly.   Okta Workflows requires the following fields and what I've added to set up oauth:   Authorize Path - marketo endpoint/authorize Access Token Path - marketo endpoint/oauth/token Scope - api user email Client ID - Client ID found when setting up api only user Client Secret - Client Secret found when setting up api only user   The portion that I think I'm running into an issue on are the Authorize path and perhaps also the Access token.   Any help would be great thank you.

We have recently connected Marketo to our Zoom licence to run automated registrations and emails with personalised links and, so far, this has been working great for these free webinars that people register for individually.   However, we also run courses delivered via Zoom which are paid for and often companies will register multiple delegates. The payment for this is done via our in-house online store system which gives them delegate info fields based on the number they are purchasing for and we then manually import this to Marketo. I want to automate this process in the same way as the free individual registrations but I'm hitting a snag with how to do this when there are multiple delegates as, from what I understand, the form linked to the event and Zoom can only have one set of fields.   Does anyone have experience of this already and can advise on how they manage this process? I'm guessing an API but if anyone has any examples that I could take to our web team it would

My company is creating an opt-in area on our website with an embedded Marketo form with 4 fields and I am trying to find the best way not to redirect them to another LP upon form submission. Instead, I would like the form to be hidden upon submission and be replaced by a thank you message so they can continue browsing our website without being redirected.Is there anyway to do this?

Hi Marketo Champions,I have been asked to add another language in Language Segmentation. Presently, It already has 20+ segments. I know, how to create this new language  segment in segmentation. However, I am not sure about the impact of it on the already existing assets (Email, Landing pages or other etc) and don't know how to evaluate the impact before creation.   Any ideas or advice or best practices are really appreciated.   Thanks.

The analytics dept of my organization is looking for a data dump on a monthly campaign for 2022 (12 different smart campaigns), all the people that received it each month, whether they opened, clicked that month, and date of that activity. They will then take this data and compare it to conversions (housed in another system at the moment).   This is a monthly lead campaign so an individual could get the campaign multiple times.   I've been searching Marketo reports and this community for a bit and not seeing how this can be accomplished.

Hello there,   I have a question regarding the Marketo Salesforce Sync. Quick backgroundd : The Current team did not set up the Integration. Recently our Salesforce team did a Salesforce Sandbox refresh and we re-synced MKTO and Salesforce using OAuth login ( using Connected App ). The SF team re-created the Connected App and used Consumer Key and  secret to re-establish the connection. However when our SF team checked for the Connected App in Production environment, it was not available but the two systems are connected and running perfectly.   Our concern here is there is no Connected App in Salesforce Production and SF team raised a support request with SF and they got this below feedback "Please note, If a connected app is part of managed package and if we want to see it in the org then we should install that app.Also, if the connected app is part of a managed package then we can not access the consumer key and secret of that app. It is working as designed."   T

Hi I have been trying to figure out why a Marketo Form isn't working on a landing page. I'm not yet finding what the issue is. It looks like the other forms. Can someone please help advise how best to QA and troubleshoot? I rebuilt it a few times now too - can't find the issue.

Hi All We have a master template that we use for about 30 business units. Lately when we make changes it takes a very long time (20-30 minutes) to approve any changes we make to the template or sometimes it just hangs and if we refresh the page we see it has been approved. Currently there are about 3300 email programs using this template. What do others do when they see this slow down in approving changes to their master template?   thanks, Kevin

We have a weekly reminder campaign we send using the same program (different database table).   For example, week 1 = 100 people are overdue for timecard submission and get a reminder Week 2 = 90 people are overdue and get a reminder. 30 of these 90 people, also received a reminder in Week 1   The Smart campaign is set to: If person has been in this Smart Campaign before Each person can run through the flow every time If person has reached the communication limits Ignore limit   If I create a smart list campaign of who was sent the campaign in the past week (ensuring not to include Week 1), it says 90 unique records/people. However when we create a report it says only 60 people received it.    We are baffled on why it says 60 on the reports when the smart list query shows 90 (which is correct on who should have gotten it).   Can someone help explain and also advice on correcting the report if 90 is the true number?

My use case is to semi-gate some content using an “In Zone” RTP campaign so that known visitors that have opted in are presented with the default content delivered by the CMS and everyone else gets the content replaced with a sign-up form by RTP.  On completion of the form, the visitor should change segment and, when the page is refreshed (using javascript), be able to access the content.   My understanding is that: RTP only checks the Matched Segments once per session, With Sticky ticked, the campaign should be delivered every time a visitor hits the page in the same session   My first issue is that if I match the segment and the RTP campaign is delivered, if I navigate away from the page and then return to it in during the same session, the RTP campaign is no longer being delivered – this seems to be contrary to the documentation and the purpose of the Sticky box.  Any ideas?   My second issue is that after the form fill (or a form fill on another page whic

I've imported a list into Marketo that was used for one particular "terms and conditions" type email. A large portion of this list are non-marketable contacts. However, there are some contacts that are on this list that are involved in other campaigns I'm running. I can't figure out how to run a smart list to find the following:   Member of List: List is A Has only been sent Terms and Conditions Email   The filters I'm running seem to be showing me who's on the list and was sent the email. But that isn't meaning they couldn't have received others. Hope this is making sense and that there's an expert out there!