Adobe Marketo Engage

⚠️  This post has been edited by a moderator for accuracy.   When exporting Marketo Activity, specifically Form Fill activities, we have encountered two issues that cause problems when trying to reliably parse the exported CSV file.   1. 'checksumFields' Value Contains Unescaped Commas   Inside the attributes field, there is a Form Fields entry. This contains a checksumFields value which is a comma-separated list of field names. However, this is not properly escaped for CSV (RFC 4180). As a result: Commas are interpreted as field delimiters. CSV parsers break and produce misaligned columns. Downstream systems cannot reliably import these exports. Example: "checksumFields":"FirstName,LastName,Title,Company,Email"  Because of this, CSV readers see FirstName, LastName, etc., as separate fields.   2. 'Form Fields' is PHP Serialized, Not JSON   Unlike the rest of the attributes object (which uses JSON-like syntax), the Form Fields valu

Hi team, I'm trying to load the Email Performance Report in Marketo, but it's not loading. I had applied a smart list to filter for a specific set of people and emails sent between October 2024 and January 2025. To troubleshoot, I also tried removing the smart list, but the report still isn't loading. Has anyone else experienced this? Could it be related to data volume, date range, or something else? Appreciate any insights!   TIA

Hi there,  I am launching an email campaign that requires some links to direct to a partners personal portal. I am using velocity scripts to populate this and am pulling in the partners ID through their person record and inserting that into the url. For some reason when I preview it in Marketo and click the link, it works, but when I send myself a test or an actual email send, it just goes to the login page and not the personal portal of the test record. I have attached some screenshots. It seems like the actual ID isn't rendering in the url when it's sent out? Does anyone know a workaround for this?

I am building out an Interactive Webinar and have everything setup, I have a Smart Campaign that triggers to set "Registered" status and then send a notification email that contains the webinar link. I ran a test and the link is not populating. I see my record in the Members section with a URL, but the email is not populating it using the {{member.webinar url:default=edit me}} token. I even set a wait step before sending the email to make sure the URL populated in the webinar program.

Hello Everyone,We recently connected Facebook Lead Ads with Marketo and submitted a few test leads. However, the leads are not showing up in Marketo yet. I’ve checked the integration and confirmed that all the field mappings are set up correctly.Has anyone else experienced this issue or found a solution?

Velocity is already verbose, but you’ve still gotta code defensively even if that means a little more code.   Crucially, in the Marketo-Velocity ecosystem, don’t assume code will only run in the context of a Person record. Prepare for person fields and object lists to be empty. This is true, for example, during asset approval.   Take this little snippet that adds a footer including the email domain: #set( $emailParts = $lead.Email.split("@") ) #set( $emailDomain = $emailParts[1] ) If this email was mistakenly routed to your spam folder, ask the administrator of the ${emailDomain} mailserver to allow future emails from info@example.com.   It’ll run fine when you preview by a Person or List, but when you try to approve you’ll get:   You can’t see the full error in the popup, but if you look at the underlying Java error it’s an ArrayIndexOutOfBoundsException.[1]   And this makes sense! Because on line 1 the (overly naïve) email parser does a split() on @ and o

Hello Adobe Marketo Engage Community users, We’re always inspired by the incredible ways you use Adobe Marketo Engage to drive impact. Your experience can help others make confident, informed decisions — and we’d truly value your voice.If you’re using Adobe Marketo Engage, we’d be grateful if you could take just 10 minutes to share your thoughts in a review on G2. As a token of appreciation, you’ll have the option to receive a $25 gift card. And if you prefer to keep things discreet, you’re welcome to submit your review anonymously.👉 Leave your review hereThank you for being such an engaged and thoughtful part of our community — your contributions make all the difference!If you have any questions or need help, feel free to reach out to us at dxpeerreview@adobe.com. Warm regards,The Adobe DX Peer Review Team

I am looking to export data from form fills, I know you make a smart list but how do you see all the fields filled out and are you able to export that data?

Hi, Did anyone encountered an error Failure passed to redirect url. error=invalid_request error_description=missing required code challenge when trying to connect the Marketo sandbox to the dev environment of Salesforce? Any idea how to fix it? Marketo's support did not really help

I love the idea of the new Advance BI Analytics platform but am struggling with something pretty basic and hope someone can help me out.  I'm trying to build a Database Health dashboard to call out the items that need to be removed from Marketo.  This includes outright junk, people missing emails, Leads that were never converted, etc.  I can't figure out how to show a % of the total database for each of these items.  We can't create new measures so the approaches in the Power BI community are not viable.  How the heck do you create a card showing the % of total leads in my database that don't have email addresses? Has anyone undertaken this type of database health reporting exercise in the new reporting platform that could give me some tips?   

Hi Team , We have a field at opportunity level which is a custom field and we want to display that value in the body of the email , when we use velocity script in the email script token with that value it gives us 35000.0 , but we would like to display as 35,000 . Can you help me how this can be fixed ? 

Hello Nation,We recently got access to beta of Advanced BI Analytics. I cannot find anywhere how to subscribe to the report to receive the table regularly sent to my inbox. Like I used with RCA reports in Analytics.I saw somewhere it being mentioned it should be possible, but I must be blind or really missing something. Thank you

We need to build personalized emails using Custom Object data via a Velocity script. However, the Custom Object in question is related to the Account in SFDC, not directly to the Contact. Unfortunately, SalesOps has been unable to create a new custom object that would mirror this data and relate directly to the Lead or Contact.Is there another way to achieve our goal? Specifically, could we sync the custom object data into Marketo and then use a Smart Campaign to populate custom Person fields, which could then be used as personalization tokens in the email?Also, the current Marketo instance has only two custom objects provisioned, and one is already in use.

Hi everyone. As a one-person Marketo "department", I am learning new things about the instance I inherited. One is that our CRM and Marketo do not communicate - there is a daily file transfer that appears to be customer data (name, email, etc) and custom object (type of account, when opened, etc) that captures any new customers and places them into a workflow (existing Onboarding Journey). Our I.T. Department sends me spreadsheets for both as a way to check the data transferred if I want or need.That said, I have completed a new customer onboarding journey that I'd like to test using fake test data that mirrors the two spreadsheets.The field that ties both spreadsheets together is called, CIF, and I think I need to exclude this from a list import of the customer data. When I upload the custom object spreadsheet, I will need to include CIF.Needless to say, I am a bit apprehensive in uploading the spreadsheets and testing the data. On its surface, does this sound like I am on the right t

Hi everyone,We’re using Marketo to manage our forms and email campaigns, but all our landing pages — including the thank you pages — are hosted on our CMS (WordPress/Drupal).We’d like to reuse the same thank you page for two different use cases:New leads fill out a Marketo form → they are redirected to a thank you page hosted on our CMS, which contains:A PDF or video asset (embedded or downloadable)A PDF reader (for documents)A download buttonThe asset is also sent via follow-up email (only in this case)Known leads receive an email campaign → they click a direct link that brings them to the same thank you page, without seeing the form againIn this case, no follow-up email is sentMy question:What’s the best way to implement this setup in Marketo?Should we include specific URL parameters or Marketo tokens in the email link to track known users correctly?Is it possible to track that a known lead landed on the thank you page, even though they didn’t submit the form? (via Munchkin cookie, q

Hi!I am trying to clean up all the images and files in the Design Studio that we upload to Marketo. When selecting multiple items at one time and hitting the "move" button, I keep getting an error image that will not allow me to select multiple until I refresh the page. I can select multiple one time before I get the error message again.I wouldn't care that much but we have over 600 items and selecting one at a time is tedious and time consuming. Just trying to see if there are better solutions! Any help is appreciated.Here is the error message: TypeError: Unhandled Promise Rejection: Cannot read properties of undefined (reading '0')Stack trace:TypeError: Cannot read properties of undefined (reading '0') at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/317.c48a3e4447658e0d7322.js:1:35305 at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/1223.dd50dc3bf664cb472fe6.js:1:1381355 at Object.Ke (https://meue.marketo.com/4491cf25b96cbc5b8

Hello!  I was wondering if I can run something by someone: I have two filters in a trigger campaign Trigger: Fills out <form>Regular filter: Person was created This means that the campaign will run if the person was created by that specific form fill right? Just curious because I am looking through the log and it seems like it pulled a small handful of people who weren't created by had filled out the form. 

👋 Hi Marketing Nation Community,   Join us for one of Adobe’s largest digital learning events of the year! Experience Makers The Skill Exchange returns this August for its fifth consecutive year—bringing together Adobe customers, product experts, and solution strategists for two weeks of inspiring and practical sessions.    Save your spot and register today    Marketo Engage sessions will specifically take place on August 20, 2025. Hear from reputable Marketing Automation leaders and our Marketo Engage Champions, get inspired by their sessions on:    Opening Keynote by @bamukher ​ From MQL to AIQL: Building an AI-Powered Lifecycle Engine in Marketo Engage with @josh-17  Improving Data Categorization in Marketo Engage Using Fine-Tuned AI Models with @tyronpr   Unlocking the Full Power of Design Studio for Global Marketing Operations with @corey.bayless14  Experience Makers Spotlight: Streamlining

Hi Everyone,   We are experiencing a sync issue between Salesforce and Marketo and could really use a hand a) getting confirmation that others experience this and b) getting some direction on how to implement a way around it.   Fundamentally we believe this is a race condition between the Marketo and Salesforce 5 minute core sync.   What we observe ------ A Lead record is initially created in Salesforce as a Lead. The Sync then picks up this lead and brings it into Marketo, triggering “Person Is Created” and our lifecycle logic picks up and starts to execute various campaigns.   While this is occurring in Marketo, back in Salesforce, the end user then converts the lead into a Contact record.  Now’s the interesting part.    Depending on when in the random 5 minute interval this whole scenario plays out this can cause a race condition. If the Lead was created toward the end of the sync’s interval, then the converted Contact get’s sync’d into Marketo.&nb

Hi,Looking for best practices and recommendations/tips etc. to manage race conditions between Marketo and SF. Here's what we are facing. Sometimes during lead conversions, I see the status of 'Converted' on the converted lead written into Marketo which then syncs this value on the Contact record on SF overwriting the actual status (for some reason we have 'Converted' as a lifecycle stage). We now end up with Contact records with the status 'Converted'. I see similar issues when campaign members are created at the same time as lead conversion and getting associated with the converted lead rather than the contact record. What's the best way to handle this? Does it make sense to have a delay between lead creation and conversion? Curious if anyone here has also faced these issues and how you handled them. Appreciate any help here. Thanks,Shweta.

Hi all, I am creating a progressive profiling form. I want to include a transparency agreement on every stage, but i would like it to show after the fields included in the progressive profiling questions. I can't move the agreement text below the box where these are included.Does anyone here know how can I do it? Thanks for your help!

Hello Adobe Marketo Engage Community users, We’re always inspired by the incredible ways you use Adobe Marketo Engage to drive impact. Your experience can help others make confident, informed decisions — and we’d truly value your voice.If you’re using Adobe Marketo Engage, we’d be grateful if you could take just 10 minutes to share your thoughts in a review on TrustRadius. As a token of appreciation, you’ll have the option to receive a $25 gift card. And if you prefer to keep things discreet, you’re welcome to submit your review anonymously.👉 Leave your review hereThank you for being such an engaged and thoughtful part of our community — your contributions make all the difference!If you have any questions or need help, feel free to reach out to us at dxpeerreview@adobe.com. Warm regards,The Adobe DX Peer Review Team

I've been trying to figure out why my token containing velocity script is prompting an error message in my email when attemptimg to "Approve and Close". The script within the token is supposed to take the first Name token reference and Capitalize the name using the following script:#set($firstName = $lead.FirstName) #set($formattedFirstName = $firstName.toLowerCase().substring(0,1).toUpperCase() + $firstName.toLowerCase().substring(1)) ${formattedFirstName}No matter how I try to implement the script, wheather directly into the email (breaking it from the template) or applying the script to a custom token. Does anyone have any input into why this is happening?

After Email 1 was delivered and the campaign was aborted, we’re now looking to resume the same campaign to send the remaining emails. However, using “Run Now” doesn’t seem to restart the campaign from where it left off. Is there a way to configure it so that the campaign continues from the point where it was stopped?