Where is the individual mirror page link of an email stored in AJO / AEP? | Community
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J
JensRo
New Member
November 12, 2024
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Where is the individual mirror page link of an email stored in AJO / AEP?

  • November 12, 2024
  • 1 reply
  • 793 views

My question relates to the mirror page link of a sent email. We would like to save the individual mirror page link in our CRM so that our service agents can see the email that the customer has received 1 to 1, but it is currently unclear to us where this individual URL is saved. Can anyone help here?

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Best answer by mdonke

To my knowledge the mirror page link

  • is not stored anywhere
  • cannot be created yourself (unknown formula)
  • cannot be retrieved before or after an email activity in a journey
  • will expire after a while (2 years?). So it may not solve any "archiving" requirements.

 

Making a copy of the email available for service agents will most likely required some kind of BCC solution.

1 reply

M
mdonkeAccepted solution
Level 4
November 12, 2024

To my knowledge the mirror page link

  • is not stored anywhere
  • cannot be created yourself (unknown formula)
  • cannot be retrieved before or after an email activity in a journey
  • will expire after a while (2 years?). So it may not solve any "archiving" requirements.

 

Making a copy of the email available for service agents will most likely required some kind of BCC solution.

J
JensRoAuthor
New Member
November 13, 2024

Thanks for your feedback.

 

At my previous employer, we found a solution to extract the mirror page link per customer, of course only after the email had been sent. However, we also used Adobe Campaign Classic as a tool. I was hoping that AJO would offer a similar way to get the individual mirror page link. I'm not quite sure how this was technically implemented at the time, but in Adobe Campaign Classic you could view every email template that was sent in the profile (including personalisations) and I think the mirror page link was then extracted and exported from this.

Also you are right, that the mirror page link will expire (after 60 days) but that would not be a problem cause it should not be an endless archiving, but more a help for our customer service agents if a complaint arises.

 

Maybe someone else has an idea. We have also considered the BCC solution, but this is of course more complex than simply exporting a link. 

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