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nirshani
Level 3
Mar 11, 2024 8:13 AM UTC
Solved

Whatsapp custom action with Twilio

hi 

 

i want to send whatsapp messages during the journey using AJO custom action

as per Twilio documemtation , the accept only :

 

Expected Content Type for API Requests
Twilio's APIs expect the content type of API requests to be either application/x-www-form-urlencoded or multipart/form-data. It is important to note that although Twilio returns responses in JSON format, the API requests themselves should be formatted as either www-urlencoded or multiparty form data.

 

how can achive this in custom action ?

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ReenaJohn
ReenaJohnAccepted solution
Community Advisor
Apr 4, 2024 5:46 AM UTC

hi @nirshani, We had implemented Twilio SMS at our end and during the process realized that we were unable to accomplish sending sms/whatsapp message directly using custom action as twilio uses basic authentication with content type as url encoded.

The combination of which is currently not available/probably allowed with custom action.

 

We created a AIO action to do the Twilio call and further used the AIO url in a datasource along with the basic authentication to achieve our use case as AIO content type would application/json

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6 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
Mar 11, 2024 2:38 PM UTC

Hi Nirshani,

 

I'd recommend checking out the link below, and if this doesn't address your request, please post this question to the Journey Optimizer forum, as this is the Adobe Campaign Standard forum which is less likely to provide answers to your questions.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/custom-action-to-send-email-at-the-end-of-a-journey-with-a-third/td-p/632351

 

Regards,

Craig

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nirshaniAuthor
Level 3
Mar 18, 2024 9:46 AM UTC

hi i think this is the right forum 🙂  

my problem is that i need to call the api but not with JSON

Nir

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SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Mar 11, 2024 10:32 PM UTC

@nirshani AJO custom actions have a default header which you won't be able to remove and it supports only JSON format.

Take a look at this documentation.

 

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Thanks, Sathees
    ReenaJohn
    Community Advisor
    ReenaJohnCommunity AdvisorAccepted solution
    Community Advisor
    Apr 4, 2024 5:46 AM UTC

    hi @nirshani, We had implemented Twilio SMS at our end and during the process realized that we were unable to accomplish sending sms/whatsapp message directly using custom action as twilio uses basic authentication with content type as url encoded.

    The combination of which is currently not available/probably allowed with custom action.

     

    We created a AIO action to do the Twilio call and further used the AIO url in a datasource along with the basic authentication to achieve our use case as AIO content type would application/json

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    nirshaniAuthor
    Level 3
    Apr 4, 2024 5:51 AM UTC

    thank you

    can you elaborate on what is AIO action ? is like a middleware ?

     

    thanks

    Nir

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    ReenaJohn
    Community Advisor
    ReenaJohnCommunity Advisor
    Community Advisor
    Apr 4, 2024 5:56 AM UTC

    @nirshani AIO is Adobe I/O which allows you to deploy custom code on cloud. This IO url you can call from your DataSource to perform further twilio call. 

    Refer this link - https://developer.adobe.com/runtime/docs/guides/overview/

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