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Level 2
January 5, 2025
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using consent to choose a channel in a journey

  • January 5, 2025
  • 1 reply
  • 362 views

Hi

 

using OOTB consent object against profile. how can you query the consent choices in a journey to choose the channel to communicate with. So as an example, I opt out of email, then in the journey put a decision in that says 'can i email him, no, then send him down the sms route'. When looking in journey at the fields available for selection, under profile, the consent fields arent there to choose against

 

thanks

Best answer by MarcSt4

oh wow, found it myself 🙂 apparently you need to setup Platform within the data sources to select the extra columns. who would have thunk 

1 reply

MarcSt4AuthorAccepted solution
Level 2
January 5, 2025

oh wow, found it myself 🙂 apparently you need to setup Platform within the data sources to select the extra columns. who would have thunk