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arpan-garg
Community Advisor
arpan-gargCommunity Advisor
Community Advisor
October 17, 2023
Solved

Unable to access contextual event information for personalization

  • October 17, 2023
  • 3 replies
  • 1423 views

Hi,

 

I am trying to follow the following Adobe documentation for sharing event information in an offer. However i don't see the "Messages" option under actions as this document is talking about

 

https://experienceleague.adobe.com/docs/journey-optimizer-learn/tutorials/personalize-content/use-contextual-event-information-for-personalization.html?lang=en

 

Can you please let me know how can i get this enabled?

 

Also i am not sure how can i add this messages as a new option because while configuring actions i don't see this.

 

Thanks,

Arpan

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Best answer by akshaaga

@arpan-garg,

To address your concern, please ensure you are using the correct version of Adobe Experience Cloud and have the necessary permissions and user roles. 

3 replies

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
October 18, 2023

@arpan-garg 

AJO is an evolving product so the UI would go though the changes, it could be the reason “messages” option under actions not visible. Select email under actions to proceed further to utilize context level data.

bsimoes-lcg
bsimoes-lcg
Level 2
October 20, 2023

You might have to configure the data that will be available for personalization within a Journey.

Try looking into Configurations > Data Sources.

You might specify an Event Dataset and Fields that should be available to use contextually.

 

I haven't played with it yet, but also contextual event information might only be available if the journey triggers on a Custom Event (hence those Event parameters might be available), instead of a Read Audience or Qualifying Audience.

akshaaga
Adobe Employee
akshaagaAdobe EmployeeAccepted solution
Adobe Employee
October 20, 2023

@arpan-garg,

To address your concern, please ensure you are using the correct version of Adobe Experience Cloud and have the necessary permissions and user roles. 

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