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Anuja24
August 28, 2025
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Trigger after batch audience evaluation

  • August 28, 2025
  • 1 reply
  • 569 views

Hello,

 

I have a recurring journey that uses batch audience. I have also enabled the option of triggering the journey after batch evaluation.

 

1) If batch evaluation starts at 2PM PST, how long does the job takes to refresh the audience ?

2) If I start my journey at 6PM PST, and specify wait time of 1 hour in "Trigger after batch audience evaluation". Will my journey start by 7 PM PST ? 

 

Thanks
AB

Best answer by Mayank_Gandhi

@anuja24 

Batch segmentation jobs in Adobe Experience Platform are run once per day at a time specified by your organization. The process has two main stages: evaluation and export.

  • Evaluation (Segmentation Job): This is when the audience is calculated according to your segment rules.
  • Export: Once the evaluation is complete, the audience is exported into a profile snapshot dataset, which Journey Optimizer uses for journeys and campaigns.

    You should plan for the entire process (evaluation plus export) to take anywhere from 2–7 hours total, with most audiences available in Journey Optimizer ~2 hours after segmentation.

    With "Trigger after batch audience evaluation" enabled, here's how it works:
    When the journey wakes up at 6PM PST
    • It checks if a new audience export (post-batch segmentation) is available and newer than what was used in the last journey run.
    • If the audience is already refreshed, the journey will run immediately.
    • If the batch export is still running or not ready, the journey waits up to the window you specified (1 hour).
      • If the fresh audience export completes within that hour, the journey will immediately execute.
      • If the audience is not refreshed within 1 hour, the journey will skip running for the day

1 reply

Mayank_Gandhi
Adobe Employee
Mayank_GandhiAdobe EmployeeAccepted solution
Adobe Employee
August 28, 2025

@anuja24 

Batch segmentation jobs in Adobe Experience Platform are run once per day at a time specified by your organization. The process has two main stages: evaluation and export.

  • Evaluation (Segmentation Job): This is when the audience is calculated according to your segment rules.
  • Export: Once the evaluation is complete, the audience is exported into a profile snapshot dataset, which Journey Optimizer uses for journeys and campaigns.

    You should plan for the entire process (evaluation plus export) to take anywhere from 2–7 hours total, with most audiences available in Journey Optimizer ~2 hours after segmentation.

    With "Trigger after batch audience evaluation" enabled, here's how it works:
    When the journey wakes up at 6PM PST
    • It checks if a new audience export (post-batch segmentation) is available and newer than what was used in the last journey run.
    • If the audience is already refreshed, the journey will run immediately.
    • If the batch export is still running or not ready, the journey waits up to the window you specified (1 hour).
      • If the fresh audience export completes within that hour, the journey will immediately execute.
      • If the audience is not refreshed within 1 hour, the journey will skip running for the day
    A
    Anuja24Author
    August 28, 2025

    Thank you @mayank_gandhi 

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