Track Personalization link from AJO In CJA

Forum|Forum|6 months ago
July 22, 2025
3 replies
579 views

HI all,

I recently came across a issue in AJO mail where if I use contextual or personalization attributes in the url link. I was unable to track the click events in cja?.

In some way, the ajo is not recognizing that as a link.

Is there a way to force say the link to be tracked? or any alternative?

Link to track - https://{{variable1}}/ test/{{variable2}}

I found this document - https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-23027

Let me know of any leads.

I doubt If I use this way https://Test/{{variable1}}/ test/{{variable2}} this will work. But need to try

Best answer by Mayank_Gandhi

@thefinder Tracking only works if you hardcode https://yourdomain.com and personalize the path/params. Example:

<a href="https://yourdomain.com/{%= dynamicPath %}">Click here</a>

AJO will only enable automatic link tracking if the link’s protocol (https:// or http://) and domain (FQDN) are hardcoded in the template.

Anuhya-Y

Community Advisor

@thefinder have you tried replacing the dynamic/variable part of url via the event attribute?

T

TheFinderAuthor

Level 2

Yes, Even after replacing the variables with event/ contextual attributes. That did not work.

Anuhya-Y

Community Advisor

@thefinder try to use event data of profile attributes section to fill dynamic part, do not use contextual attributes.

Mayank_Gandhi

Accepted solution

Adobe Employee

@thefinder Tracking only works if you hardcode https://yourdomain.com and personalize the path/params. Example:

<a href="https://yourdomain.com/{%= dynamicPath %}">Click here</a>

AJO will only enable automatic link tracking if the link’s protocol (https:// or http://) and domain (FQDN) are hardcoded in the template.

T

TheFinderAuthor

Level 2

I think you were right @mayank_gandhi.

But what might be the best workaround if we are getting the domain names dynamically too to track click events in CJA?.

1. One way is to track in Adobe Analytics and send data to AEP/CJA.