Staggering a list of audience throughout the day - SMS | Community
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akwankl
Level 6
March 12, 2024
Solved

Staggering a list of audience throughout the day - SMS

  • March 12, 2024
  • 2 replies
  • 654 views

Hi there,

 

We have a batch segment that updates once a day, say 1500 customers and the intention is to send these customers a SMS. One of the requirements is to stagger this list and send say, send SMS to 300 customers every x hours, instead of sending 1500 all at once. 

 

Is this possible to implement in a journey/campaign?

 

Thanks!

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Best answer by SatheeskannaK

@akwankl, You should stagger them using the condition activity in a journey with a percentage split. Start the journey with the read audience and have a condition activity to split the profile using percentage split and include wait activity for each path to send the SMS.

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
March 12, 2024

@akwankl, You should stagger them using the condition activity in a journey with a percentage split. Start the journey with the read audience and have a condition activity to split the profile using percentage split and include wait activity for each path to send the SMS.

Thanks, Sathees
Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
March 13, 2024

You can follow the pattern mentioned here in this documentation https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/journey-use-cases/technical-use-cases/limit-throughput.html?lang=en to limit the throughput using a combination of splits and percentages

 

A
akwanklAuthor
Level 6
March 13, 2024

Amazing, thank you! This solves it!

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