Retry email excluded by Frequency Capping while preserving journey sequence
Hi, we have a Channel Capping Rule of 1 Email per day shared across multiple journeys.
# Example:
Journey 1
Trigger → Email
Journey 2
Trigger → Email 1 → Wait 1d → Email 2 → Wait 1d → Email 3
Scenario:
Day 1: Journey 2 - Email 1 → SENT
Day 2: Journey 1 - Email → SENT
Journey 2 - Email 2 → EXCLUDED by capping
We need Journey 2 to behave like:
Day 3: Retry Email 2
Day 4: Email 3
The problem is that a capping exclusion does not trigger the Email error path, so the journey continues normally.
We also want to avoid creating one recovery journey or audience per communication because it would not scale.
Is there a more native/scalable Adobe-recommended solution for this use case? Even with Data Distiller is something dificult to achieve.
Thanks.