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November 18, 2024
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Recall bankmails ? Is it possible ?

  • November 18, 2024
  • 1 reply
  • 441 views

Hello,

 

I have a customer journey that sent bankmails and I would like to recall them ? Is it possible ? If yes, can you explain how to do it ?

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Best answer by Mohan_Dugganab

Looks like you are using custom actions which is actually performing the send outs. Atleast from the journey side, you are handing off the payload to a REST API end point.

 

You will need to check if the service behind the API end point has the recall facility.

1 reply

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
November 18, 2024

Looks like you are using custom actions which is actually performing the send outs. Atleast from the journey side, you are handing off the payload to a REST API end point.

 

You will need to check if the service behind the API end point has the recall facility.