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arpan-garg
Community Advisor
arpan-gargCommunity Advisor
Community Advisor
January 30, 2025
Solved

Reactions not working in AJO

  • January 30, 2025
  • 2 replies
  • 658 views

Hi Members,

 

I created a journey with a reaction action after the email action and selected email click on the reaction action. I added a timeout path of 5 days. If the email is not clicked in 5 days then it will go the timeout path. I scheduled the journey and it sent the email correctly , i received the email and i clicked on the link present in it. In my profile in CDP i can see a message.tracking event with link click of type tracked. However i still see that the journey is waiting for click to happen.

 

What can i be doing wrong?

 

Thanks,

Arpan

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Best answer by DavidKangni

Hi @arpan-garg,

I don't think you're doing something wrong. 

Timeout creates a second path for profiles who did not react within the defined duration hence your journey will still be pending. So I will say it's a normal behavior. 

 

I can suggest you to do a verification by adding an email to the click path and see if you're receiving the 2nd email. If yes, then reaction is working as expected.

Thanks,

David 

 

 

2 replies

nnakirikanti
Community Advisor
nnakirikantiCommunity Advisor
Community Advisor
January 30, 2025

@arpan-garg It works perfectly. Can you look for traces in the journey_step_events dataset by journey with profile Id?

 

~cheers,

NN.

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
January 30, 2025

Hi @arpan-garg,

I don't think you're doing something wrong. 

Timeout creates a second path for profiles who did not react within the defined duration hence your journey will still be pending. So I will say it's a normal behavior. 

 

I can suggest you to do a verification by adding an email to the click path and see if you're receiving the 2nd email. If yes, then reaction is working as expected.

Thanks,

David 

 

 

David Kangni
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    February 21, 2025

    Hi @arpan-garg,

    Was the given solution helpful to resolve your query? Do let us know. In case the given solution was helpful, then kindly choose it as the 'Correct Reply'.

    Thanks!

    Sukrity Wadhwa
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