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preet07
May 11, 2024
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Re-entrance in journey

  • May 11, 2024
  • 1 reply
  • 1572 views

Objective - To build a journey to validate activation daily for a profile and trigger email based on activation.

 

I utilized audience qualification & enabled reentrance with wait time of 1 day so that activation is being checked each day and when activated - email would trigger. (my souce audience is such that a profile would be available everyday after refresh for 30 days)

 

my expectation was such that each day until a profile hasn’t activated - one entry would be stored in contact history with different contact dates since profile would re-enter each day from source in journey. 

But while checking contact history - 8 out of 10 profiles have just single record in contact history even after re-entrance is enabled and set with wait time of 1 day. 

Could someone please help to explain what is going wrong here? Does re-entrance doesn’t work like that?

 

Also, if there’s a more optimized way to achieve my objective?  @mohan_dugganab @satheeskannak @anuhya-y  

 

 

 

 

 

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Best answer by SatheeskannaK

@preet07 If the audience used in the journey is batch type and rules used in the audience allow profiles to be present everyday, I suggest using read audience instead of audience qualification and schedule the journey after a few hours from the batch audience evaluation time to send out the messages. Refer to this documentation for more about when to use audience qualification.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
May 13, 2024

@preet07 If the audience used in the journey is batch type and rules used in the audience allow profiles to be present everyday, I suggest using read audience instead of audience qualification and schedule the journey after a few hours from the batch audience evaluation time to send out the messages. Refer to this documentation for more about when to use audience qualification.

Thanks, Sathees
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