Question on Suppression list in AJO | Community

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Question on Suppression list in AJO

Forum|Forum|2 years ago
January 12, 2024
1 reply
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Hello,

I have a question about the suppression list feature in AJO. As far as I comprehend, this feature allows us to add users whom we do not wish to contact. I included my personal email address in this list and scheduled a campaign to send me an email. However, I am still receiving emails from AJO, and I am uncertain whether this functionality is functioning correctly.

Thanks,

Arpan

Journey Optimizer

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Best answer by Mohan_Dugganab

Kindly refer to the below note in the documentation https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/monitor-reputation/manage-suppression-list.html?lang=en where it states, it can take upto 60 minutes for the changes to take effect.

Accepted solution

Adobe Employee

Kindly refer to the below note in the documentation https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/monitor-reputation/manage-suppression-list.html?lang=en where it states, it can take upto 60 minutes for the changes to take effect.