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Sebastiane_Edberg_
Community Advisor
Sebastiane_Edberg_Community Advisor
Community Advisor
Feb 11, 2022 4:44 PM UTC
Solved

Proofing email fails - can we see a useful error log somewhere?

Hi, using the preview -> proof email feature, email renders fine in preview for select test profile, but when a proof is sent using the same test profile the delivery fails, its hard to see what is causing this error, the status is just "Failed" without further info. What to do? anyone using journey optimizer and knows a trick?

 

 

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    Sebastiane_Edberg_
    Sebastiane_Edberg_Accepted solution
    Community Advisor
    Dec 13, 2022 6:02 PM UTC

    hi there, this is an old one but form what i remember it was related to the unsubscribe link, we personalized the link with a customer attribute (like a crm id). I think it occurred because the test profiles had no value in this attribute. But it took a while to figure out as we went top-bottom troubleshooting and the link was in the footer 😅

    And as the preview was fine it was not obvious either.

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    4 replies

    ChetanyaJain-1
    Community Advisor
    ChetanyaJain-1Community Advisor
    Community Advisor
    Dec 12, 2022 2:42 AM UTC

    Hi @sebastiane_edberg_ please raise the Adobe ticket to find the actual root cause.

     

    There are times when we do not have access to the error logs and we have no choice but to raise the ticket.

     

    Please share your findings when you hear back from Adobe.

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      IvanMi1
      Adobe Employee
      IvanMi1Adobe Employee
      Adobe Employee
      Dec 12, 2022 9:27 PM UTC

      @sebastiane_edberg_  are you able to browse and view this profile in AEP? I ask as there can be times where some profiles become unavailable for proofing when they are also not able to be viewed in AEP. 

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      Sebastiane_Edberg_
      Community Advisor
      Sebastiane_Edberg_Community AdvisorAuthorAccepted solution
      Community Advisor
      Dec 13, 2022 6:02 PM UTC

      hi there, this is an old one but form what i remember it was related to the unsubscribe link, we personalized the link with a customer attribute (like a crm id). I think it occurred because the test profiles had no value in this attribute. But it took a while to figure out as we went top-bottom troubleshooting and the link was in the footer 😅

      And as the preview was fine it was not obvious either.

      Translate
      Sukrity_Wadhwa
      Sukrity_Wadhwa
      Level 4
      Sep 25, 2023 8:47 AM UTC

      Thanks for sharing this update @sebastiane_edberg_!

      Translate
      Sukrity Wadhwa
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