profile across different journeys at same time

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Can a profile will be able to present across different journeys at same time ?

Journey Optimizer

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somen-sarkarAccepted solution

Community Advisor

Hi @havilah ,

Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

Thanks,

Somen

A

Anuhya-Y

Community Advisor

@havilah Yes

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H

HavilahAuthor

New Member

Could you please provide me the documentation link supporting this?

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A

Anuhya-Y

Community Advisor

There are few restrictions where a profile cannot be present multiple times in the same journey at the same time. However, there is no restriction on a profile being present across different journeys simultaneously.

You can validate this by creating a unitary event and adding it to two different journeys. You will observe that the profile can participate in different journeys at the same time when the event is initiated

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somen-sarkar

Accepted solution

Community Advisor

Hi @havilah ,

Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

Thanks,

Somen

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