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User Group Leader
Jun 16, 2025 12:41 PM UTC
Solved

Priority of dynamic content

Hello,

If I have dynamic content in an email, and it's possible that some customers might qualify for multiple variants, which variant would they receive? Is there a way to set priority for the variants? Or will the first variant automatically take priority?

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AJODevAccepted solution
Level 4
Jun 16, 2025 2:14 PM UTC

Hello @lala-pen ,

 

If a customer qualifies for more than one variant, they will receive the content from the first matching variant (topmost in the list).

You can reorder variants in the Conditional Content pane to control which takes precedence.

I believe there is no additional priority setting for variants beyond their order in the list.

 

Thanks

AJODev

1 reply

AJODevAccepted solution
Level 4
Jun 16, 2025 2:14 PM UTC

Hello @lala-pen ,

 

If a customer qualifies for more than one variant, they will receive the content from the first matching variant (topmost in the list).

You can reorder variants in the Conditional Content pane to control which takes precedence.

I believe there is no additional priority setting for variants beyond their order in the list.

 

Thanks

AJODev

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