PN Delivered but No Tracking Statistics (Clicks/CTR/Opens) in Report | Community
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AJODev
Level 4
May 28, 2025
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PN Delivered but No Tracking Statistics (Clicks/CTR/Opens) in Report

  • May 28, 2025
  • 1 reply
  • 311 views

Hello ,

Am sending push notifications through a journey. The notifications are being sent and show as successfully delivered in the Sending Statistics section of the journey report. However, I am not seeing any tracking statistics—such as Clicks, CTR, Unique Clicks, or Push Custom Actions. The Tracking Statistics table remains empty for all push actions.
Has anyone experienced this issue or can suggest additional troubleshooting steps?
Are there any specific configurations or common pitfalls that could prevent tracking events from appearing, even when push notifications are delivered?

Thanks
AJODev

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Best answer by AJODev

To add on we raised adobe ticket why it is happening? Adobe as fixed and now we seeing tracking statistics.

 

Thanks

AJODev

1 reply

A
AJODevAuthorAccepted solution
Level 4
June 5, 2025

To add on we raised adobe ticket why it is happening? Adobe as fixed and now we seeing tracking statistics.

 

Thanks

AJODev

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