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GracePr
Level 2
Mar 5, 2024 10:49 PM UTC
Solved

Opt outs with Twilio in AJO

Hi,

 

Can someone please help me understand how opt-outs are performed when using Twilio for AJO? The documentation says that Native keywords are only available for Sinch and Infobip, so how would someone opt-out in the event we use Twilio? Thank you.

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SatheeskannaK
SatheeskannaKAccepted solution
Adobe Champion, Community Advisor, UG Leader
Mar 15, 2024 3:31 AM UTC

@gracepr , Native keywords are not compatible with Twilio integration at the moment. In this case, the opt-out source will be Twilio. A custom process must be established to transfer the data to CDP for import handling.

Thanks, Sathees
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1 reply

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
Mar 15, 2024 3:31 AM UTC

@gracepr , Native keywords are not compatible with Twilio integration at the moment. In this case, the opt-out source will be Twilio. A custom process must be established to transfer the data to CDP for import handling.

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Thanks, Sathees
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