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GracePr
Level 2
March 5, 2024
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Opt outs with Twilio in AJO

  • March 5, 2024
  • 1 reply
  • 731 views

Hi,

 

Can someone please help me understand how opt-outs are performed when using Twilio for AJO? The documentation says that Native keywords are only available for Sinch and Infobip, so how would someone opt-out in the event we use Twilio? Thank you.

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Best answer by SatheeskannaK

@gracepr , Native keywords are not compatible with Twilio integration at the moment. In this case, the opt-out source will be Twilio. A custom process must be established to transfer the data to CDP for import handling.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
March 15, 2024

@gracepr , Native keywords are not compatible with Twilio integration at the moment. In this case, the opt-out source will be Twilio. A custom process must be established to transfer the data to CDP for import handling.

Thanks, Sathees
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