Officer decision check in journey custom action? | Community
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KotiSyamala
KotiSyamala
Level 5
March 1, 2024
Solved

Officer decision check in journey custom action?

  • March 1, 2024
  • 3 replies
  • 958 views

Hi Team,

 

We are trying to check if a profile is eligible for an offer in the custom action editor; if it is, get the offer details in the custom action.

 

Any suggestions on how this can be achieved?

 

Thanks,

Koti.

 

 

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Best answer by SatheeskannaK

@kotisyamala, You can't use the offer decision in the custom action. Rather an external system configured in the custom action that receives the payload has to use the offer delivery API to pull the corresponding offer associated with that profile.

3 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
March 1, 2024

@kotisyamala, You can't use the offer decision in the custom action. Rather an external system configured in the custom action that receives the payload has to use the offer delivery API to pull the corresponding offer associated with that profile.

Thanks, Sathees
    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    March 2, 2024

    This is not feasible - you will have to use a middleware to interact with the decisioning API 

     

     

      KotiSyamala
      KotiSyamalaAuthor
      Level 5
      March 2, 2024

      @satheeskannak  / @mohan_dugganab Is this possible in condition activity to check if a profile is for an offer decision? and the result get result of the offer the profile is eligible for ?

      Mohan_Dugganab
      Adobe Employee
      Mohan_DugganabAdobe Employee
      Adobe Employee
      March 2, 2024

      It is the same case even with condition activity as well.

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