no seeing Reentrance option present in journey property | Community
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Level 4
February 14, 2025
Solved

no seeing Reentrance option present in journey property

  • February 14, 2025
  • 1 reply
  • 543 views

Hi There, as you see above why there is no reentrance showing up in journey property configuration. My starting activity is read audience.

 

please advise

Best answer by Harveer_SinghGi1

Hi @chrisyan 

For read audience journeys you only get the reentrance option for recurring journeys. The journey shown i screen shot you shared is for non-recurring/“one-shot” journey (i.e. "Scheduler Type" = "As soon as possible").

To get the reentrance option for this journey you need to change the scheduler type to either daily, weekly or monthly. Once that is done you'll get reentrance options as below,

You can follow profile entrance management documentation for more details on reentrance for different kinds of journeys.

Cheers!

1 reply

Harveer_SinghGi1
Community Advisor
Harveer_SinghGi1Community AdvisorAccepted solution
Community Advisor
February 17, 2025

Hi @chrisyan 

For read audience journeys you only get the reentrance option for recurring journeys. The journey shown i screen shot you shared is for non-recurring/“one-shot” journey (i.e. "Scheduler Type" = "As soon as possible").

To get the reentrance option for this journey you need to change the scheduler type to either daily, weekly or monthly. Once that is done you'll get reentrance options as below,

You can follow profile entrance management documentation for more details on reentrance for different kinds of journeys.

Cheers!