No Emial found in profile erros | Community
Skip to main content
J
JettyRo
Level 2
June 17, 2024
Solved

No Emial found in profile erros

  • June 17, 2024
  • 1 reply
  • 823 views

I have used 'personalEmail.address' field in a schema, and ingested data via HTTP... profile got created and qualified for a required segment.

and I have created a journey strtng with Audience qualification and used the segment here... the profile got entered into the journey

 

but when I look into message.feedback I am seeing email not found error and I am not able to send any email to the profile via journey

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Mohan_Dugganab

well, it's not explicitly populated in the path "personalEmail.address". Your screenshot indicates, its only part of the identityMap and you may want to review the source from where the profiles are being created.

1 reply

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
June 17, 2024

Can you check if "personalEmail.address" attribute is populated in the attribute sections of the profile ?

J
JettyRoAuthor
Level 2
June 17, 2024

yes it is.

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
June 17, 2024

well, it's not explicitly populated in the path "personalEmail.address". Your screenshot indicates, its only part of the identityMap and you may want to review the source from where the profiles are being created.

Terms & ConditionsAccessibility statement

Loading footer...