Skip to main content
MYSTERIOUSMAN
Level 4
Jan 12, 2024 2:07 PM UTC
Solved

Need Some Clarifications

Can you tell me what is the reson of "INTERNAL" and "messageExecutionFailed" in Journey Report 

and wer are facing the issue 7 profile entered in the journey and it is showing that 9 Exited from Journey and 9 get failed 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Mohan_Dugganab
Mohan_DugganabAccepted solution
Adobe Employee
Jan 15, 2024 9:04 AM UTC

You can query the message feedback dataset to find more insights on the error https://experienceleague.adobe.com/docs/journey-optimizer/using/reporting/reports/query-examples.html?lang=en 

 

Similarly, query the step events to find out the exact profile entrances / exits by applying the relevant date filters.

View in thread

3 replies

pulkitvashisth
Community Advisor
pulkitvashisthCommunity Advisor
Community Advisor
Jan 15, 2024 7:22 AM UTC

In Adobe Journey Optimizer, the “INTERNAL” error usually indicates a server-side issue.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/internal-server-error-cjmt-000001-500/m-p/626268

It could be due to a variety of reasons such as issues with the server, problems with the configuration, or errors in the journey setup.
Check : https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/troubleshooting.html?lang=en

The “messageExecutionFailed” error typically occurs when there’s an issue with the execution of a message in a journey. This could be due to problems with the message configuration, issues with the data used in the message, or errors in the journey setup.

As for the issue of more profiles exiting the journey than entering, it could be due to the re-entrance settings of your journey. In Adobe Journey Optimizer, a profile cannot be present multiple times in the same journey at the same time. However, if re-entrance is enabled, a profile can enter a journey several times, but cannot do it until they fully exited the previous instance of the journey.
https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management.html?lang=en

 If more profiles are exiting than entering, it might be that some profiles are re-entering the journey.

Translate
    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe EmployeeAccepted solution
    Adobe Employee
    Jan 15, 2024 9:04 AM UTC

    You can query the message feedback dataset to find more insights on the error https://experienceleague.adobe.com/docs/journey-optimizer/using/reporting/reports/query-examples.html?lang=en 

     

    Similarly, query the step events to find out the exact profile entrances / exits by applying the relevant date filters.

    Translate
      kautuk_sahni
      kautuk_sahni
      Level 9
      Jan 15, 2024 2:32 PM UTC

      @mysteriousman Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

      Translate
      Kautuk Sahni
      Terms & ConditionsAccessibility statement

      Loading footer...