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chrisyan
Level 4
November 16, 2024
Solved

Multiple touchpoints in one journey with their drop date calculated based on customer's age

  • November 16, 2024
  • 1 reply
  • 732 views

Hi there, question is that multiple touchpoints in one journey with their drop date calculated based on customer's age that I used to have in Adobe campaign works well as I have cell activity to gather all segment code creation and enrich activity to calculate drop date. whereas we're going to migrate ACC to AJO which seems not have mapping node to take care of cell node with touchpoints create in one journey. can you help with solution?

Best answer by Sharath_Kumar

Hi @chrisyan  - Currently, we cannot directly add segment codes in AJO. However, you can create a global audience by combining multiple sub-audiences. Once this is set up, you can use the functionality in AJO to identify which profiles belong to the respective audiences.

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Thanks,

Sharath

1 reply

S
Sharath_Kumar
Level 2
November 17, 2024

Hi @chrisyan,

AJO does not have a direct equivalent of the Cell Activity found in ACC. However, you can achieve similar functionality by using the Condition Activity in AJO.
link: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/condition-activity
please let me know, if that helps 🙂

Thanks,

Sharath

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    chrisyanAuthor
    Level 4
    November 18, 2024

    Thank you for answering my question, Sharath!  Do you know where I can create segment code as the cell activity does for each rule defined that's really important to our system!

    S
    Sharath_KumarAccepted solution
    Level 2
    November 19, 2024

    Hi @chrisyan  - Currently, we cannot directly add segment codes in AJO. However, you can create a global audience by combining multiple sub-audiences. Once this is set up, you can use the functionality in AJO to identify which profiles belong to the respective audiences.

    Email:

    Action:

     

    Thanks,

    Sharath

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