Solved
Mailto: Are these automatically updated in profile?
Hello,
I am a little confused about documentation regarding List Unsubscribe, specifically Mailto. We currently have this enabled and it generated a default email address. Documentation states the following:
'Depending on the email client, and the email surface unsubscription settings, clicking the unsubscribe link in the email header can have the following impacts:
- When the Mailto (unsubscribe) feature is enabled by you, the unsubscribe request is sent to the default unsubscribe address based on the subdomain created by you.
- When the One-click Unsubscribe URL feature is enabled by you - or if you inserted an unsubscription URL in your email body content -, the recipient is directly opted-out, either at the channel level or at the ID level (depending on how the consent is set up), when the recipient clicks on the one-click unsubscribe URL, which is based on the subdomain created by you.
In both cases, the corresponding profile for the recipient is immediately opted out and this choice is updated in Experience Platform.'
Can someone please confirm that if we have Mailto unsubscribe, those requests are automatically being honored, and do not need to be manually fulfilled?